Guest Relations Manager

About the company

Nestled on the emerald island of Corfu, Angsana Corfu Resort & Spa is the first Banyan Group property in Europe, bringing together Asian heritage and Mediterranean authenticity in a setting shaped by culture, wellbeing and a genuine sense of place.

Here, hospitality goes beyond service. Wellbeing and sustainability are part of how we operate, learn and connect with the world around us - from the experiences we create for our guests to the initiatives that bring our associates and local community together.

As we prepare for the 2027 season, we are looking for passionate hospitality professionals ready to learn, contribute and discover where their journey with Banyan Group can take them.

Your tasks

As the Guest Relations Manager, you will play a key role in ensuring that every guest at our resort receives exceptional and personalized service. You will manage and oversee all guest relations operations, working closely with various departments to ensure that our guests' needs are met before, during, and after their stay. You will be the face of the resort, responsible for creating memorable experiences and building lasting relationships with our valued guests.

• Lead and inspire the guest relations team, fostering a culture of excellence and service
• Ensure team members complete required training programs to maintain high standards of hospitality and service
• Act as the main point of contact for guests, addressing their needs and ensuring a seamless stay
• Handle guest feedback, complaints, and special requests with professionalism and care, ensuring that any issues are resolved promptly
• Coordinate with other departments to anticipate guest needs and ensure smooth operations
• Oversee the guest experience from check-in to check-out, ensuring every interaction exceeds expectations
• Provide personalized services for guests, including special occasion arrangements, room preferences, and custom requests
• Maintain guest history records and ensure all information is up-to-date for future visits
• Ensure the team upholds the highest standards of hospitality and attention to detail
• Motivate and lead the team to participate in various sustainability initiatives and projects that align with the resort’s environmental goals
• Participate in daily operation meetings to ensure alignment across departments and continuously improve the guest experience

Requirements

Discover Your Potential With Us At Angsana Corfu, every role has the opportunity to make an impact. Bring your skills, personality and passion for hospitality - and discover where they can take you.

• Previous experience in a guest services management role, at a luxury resort or hotel
• Excellent communication skills in English; knowledge of additional languages is a strong advantage
• Strong leadership and team management skills
• Excellent communication and interpersonal skills, with the ability to build rapport with guests and colleagues alike
• Strong organizational and multitasking skills, with the ability to manage a variety of tasks at once
• A professional, polished appearance and demeanor in line with 5-star standards

What we offer

What You Can Expect From Us

• Remuneration in accordance with the applicable National Collective Labour Agreement for Hotel Employees in Greece
• Shared Accommodation and daily meals, where applicable
• Structured onboarding and continuous learning, including training aligned with LQA luxury service standards and Banyan Group standards
• Mandatory compliance and workplace training, including areas such as the Code of Conduct and Anti-Bribery & Corruption, as an essential part of your onboarding and ongoing development with us.
• Opportunities to develop your skills and grow your career within an international hospitality group.
• Cross-property exposure opportunities within Banyan Group.
• A diverse, inclusive and collaborative working environment.
• Membership of the ALL Heartist Card, offering associate rates and benefits across participating Accor hotels worldwide.

Other

Position: Guest Relations Manager

Job Type: Full time, seasonal contract

Location: Corfu, Greece

Apply to Join Our Team Angsana Corfu Resort & Spa is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment where all associates are respected and encouraged to grow.