Guest Relations Agent/ Concierge

About the company

Nestled on the emerald island of Corfu, Angsana Corfu Resort & Spa is the first Banyan Group property in Europe, bringing together Asian heritage and Mediterranean authenticity in a setting shaped by culture, wellbeing and a genuine sense of place.

Here, hospitality goes beyond service. Wellbeing and sustainability are part of how we operate, learn and connect with the world around us - from the experiences we create for our guests to the initiatives that bring our associates and local community together.

As we prepare for the 2027 season, we are looking for passionate hospitality professionals ready to learn, contribute and discover where their journey with Banyan Group can take them.

Your tasks

As a Guest Relations Agent / Concierge, you will play a key role in creating memorable and personalized experiences for our guests at Angsana Corfu Resort & Spa. You will provide attentive assistance, offer tailored recommendations, and ensure that every guest feels welcomed, valued, and well cared for throughout their stay. Your professionalism, local knowledge, attention to detail, and genuine passion for hospitality will contribute to exceptional guest satisfaction and unforgettable experiences.

• Anticipate and fulfill guest needs by providing expert advice, services, and recommendations for activities, dining, transportation, and excursions
• Assist guests with reservations, including dining, spa treatments, activities, and local tours, ensuring they have access to exclusive experiences
• Handle special guest requests with a high level of attention to detail, ensuring personalized and seamless service
• Provide information on local attractions, events, and entertainment, tailoring recommendations to individual guest preferences
• Coordinate guest services with various resort departments to fulfill requests and maintain guest satisfaction
• Manage and resolve guest inquiries or concerns, ensuring that any issues are addressed swiftly and professionally
• Maintain up-to-date knowledge of resort services, amenities, and local happenings to provide accurate information to guests
• Ensure that all guest interactions reflect the luxurious brand standards of Angsana Corfu Resort & Spa

Requirements

Discover Your Potential With Us At Angsana Corfu, every role has the opportunity to make an impact. Bring your skills, personality and passion for hospitality - and discover where they can take you.

• Previous experience in a guest services, concierge, or similar hospitality role at a luxury resort or hotel
• Excellent communication skills in English; knowledge of additional languages (such as Greek, French, or German) is a strong advantage
• A passionate, service-oriented personality with the ability to anticipate and fulfill guests' needs
• Strong organizational and multitasking skills, with the ability to manage a variety of tasks at once
• A deep knowledge of Corfu and the surrounding areas, or the willingness to learn and share this knowledge with guests
• Discretion and confidentiality, especially when dealing with high-profile guests or sensitive requests
• A professional, polished appearance and demeanor in line with 5-star standards

What we offer

What You Can Expect From Us

• Remuneration in accordance with the applicable National Collective Labour Agreement for Hotel Employees in Greece
• Shared Accommodation and daily meals, where applicable
• Structured onboarding and continuous learning, including training aligned with LQA luxury service standards and Banyan Group standards
• Mandatory compliance and workplace training, including areas such as the Code of Conduct and Anti-Bribery & Corruption, as an essential part of your onboarding and ongoing development with us.
• Opportunities to develop your skills and grow your career within an international hospitality group.
• Cross-property exposure opportunities within Banyan Group.
• A diverse, inclusive and collaborative working environment.
• Membership of the ALL Heartist Card, offering associate rates and benefits across participating Accor hotels worldwide.

Other

Position: Guest Relations Agent/ Concierge

Job Type: Full time, seasonal contract

Location: Corfu, Greece

Apply to Join Our Team Angsana Corfu Resort & Spa is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment where all associates are respected and encouraged to grow.