Care Advisor
Job Summary Join a licensed healthcare-focused employment agency supporting elderly and adults with care needs in Singapore. As a Care Advisor / Care Consultant, you will be the first point of contact for families seeking live-in caregiving support. You will: Conduct care needs assessments to understand medical, functional, and household requirements Advise families on caregiver suitability and expectations Shortlist and recommend suitable caregiver profiles Facilitate video interviews and manage placement coordination Guide families through documentation and compliance processes with the support of our Care Admin team Follow up post-placement to ensure smooth caregiver integration This role combines advisory expertise with client engagement, helping families make informed decisions — not just filling quotas. What You Will Learn & Do Care Advisory & Client Support Understand families’ care needs and personal preferences
Advise on suitable caregiver profiles
Facilitate caregiver interviews (video or in-person)
Communicate with families professionally via WhatsApp and calls
Care Coordination & Administration Support regulated processes such as work permit applications
Assist with service agreements and employment documentation
Coordinate with internal and external stakeholders
Post-Placement Support Follow up with families and caregivers after placement
Help address concerns with guidance from senior advisors
Why Join Us 🎓 CEI (Basic) Certification fully sponsored – a recognised SG qualification
🤝 Meaningful work supporting families and seniors 🌱 Long-term career growth
💼 Young, supportive team culture with emphasis on quality and ethics
🏥 Exposure to hospitals, case handling, and caregiver matching
📍 Direct access from Kent Ridge MRT
🎁 Birthday leave, medical/dental claims, annual bonuses
🕒 5 days/week — includes 1 weekend day (off days are non-consecutive)
Regulatory Requirement (Important – Please Read) This role is regulated under Singapore’s employment agency framework. CEI (Basic) certification is required for this role
Training support will be provided for suitable candidates who do not yet hold CEI (fully sponsored by the company)
Candidates must be willing to obtain CEI as part of their role
Who This Role Is Suitable For This role is suitable if you: Are comfortable speaking with families in emotional or urgent situations Can explain options clearly and guide decision-making Enjoy client interaction and advisory work Are organised and able to manage multiple cases at once Value meaningful work and long-term outcomes This role suits candidates from: – Healthcare patient services or clinic coordination – Admin Graduates – Education or course consultancy roles – Recruitment or candidate advisory roles – Service-oriented customer advisory positions Requirements CEI (basic) certification is an advantage (or willingness to obtain) – Course and Exam fees will be fully sponsored Client-facing experience preferred (e.g. recruitment, healthcare coordination, education consulting, insurance, social services) Strong communication skills Comfortable using phone, video calls, and basic systems Sales experience is an advantage but not mandatory Work Details Work Week: 5 days (1 weekend day required, alternate between Sat / Sun)
Location: Right above Kent Ridge MRT Station
Placement Incentives
If you're looking to build a career with purpose and make a real difference in people’s lives, we invite you to apply today. Be part of a close-knit team making a difference in the lives of families and caregivers across Singapore. Only shortlisted candidates will be contacted. Thank you for your interest.