Front Office Manager
About the company
Memories that matter, from people who care!
We are passionate about creating unforgettable moments and memories. We achieve this by ensuring that our guests truly enjoy simple pleasures. Each Andronis hotel is inspired by the landscape in which it is located, respecting the cultural heritage of the area. Our team is devoted to offering the warmest hospitality and unparalleled service to all our guests. Cosmopolitan life at its best & authenticity is what lies at the heart of the #AndronisExperience.
Meet the Team Our team consists of people with vision and passion for what they do. Our associates are our greatest asset and our greatest investment. We are committed to offering continuous training, personal development and support for each team member. On a daily basis, the management of the company, as well as a team of Mental Health professionals, take care of the well-being of every associate and each team on a personal and professional level
Why Be Part of Our Journey? It is a unique chance for you to work in one of the fastest growing hotel groups, alongside dedicated colleagues and professionals. Being a part of Andronis is not just a job. There is purpose, passion, and meaning in what we do. We place great emphasis on passion and team spirit.
Your tasks
We are looking for a Front Office Manager who wants to move their career forward. If this sounds as a great challenge, why don’t you join ANDRONIS and embrace our vision driven by an inspiring purpose of providing the finest services around the world.
As a Front Office Manager, you will
- Manage the daily operations of the Front Office department, ensuring exceptional guest service is delivered
- Monitor and manage room inventory, availability, and rates to maximize revenue
- Ensure all front desk procedures are followed, including guest check-in and check-out, billing, and room assignments
- Handle guest complaints and resolve any issues to ensure guest satisfaction
- Maintain a positive working relationship with other hotel departments to ensure teamwork and efficient operations
- Ensure appropriate training for all team members, prepare work schedules, and compile feedback reports accordingly
- Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing employee standards and promoting a strong team atmosphere and culture
- Remain current in all updates with regards to new procedures and training
- Be aware and able to enforce all health and safety procedures
Requirements
Entry Requirements
- Bachelor's degree in Hospitality Management or related field
- Proven, at least, 3 years’ experience in a similar role within the luxury hospitality industry
- Excellent command of the English language, both spoken and written
- Additional language knowledge would be considering an extra asset
- Knowledge of hotel systems such as PMS, POS, and CRM
- Excellent leadership, communication, and customer service skills
- Strong organizational and problem-solving abilities
- Strong customer service orientation
What we offer
- Accommodation with AC, wi-fi, laundry access and access to our open air gym
- Continuous training opportunities (hard & soft skills)
- Free Counseling line for our employees and their relatives (mental health & business psychology)
- Discounted Mini Market prices at our Employee dedicated market
- Two meals per day at the staff restaurant
- Transportation to/from work
- Discounted rates at selected Andronis Restaurants
Our Promise to You Andronis offers an energizing workplace adopting an open culture and transparent communication. We encourage a collaborative working environment while offering development opportunities for our employees. All our employees are treated with respect, while we strive to ensure you have the tools and resources you need to be successful.
Other
Andronis is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, age, sexual orientation, marital status, national origin, pregnancy, color, citizenship or any other group protected by the law.
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