Helpdesk Administrator - Telecommunications

About the company

Rare permanent opportunity to join our longstanding, well established telecoms client based in Quedgeley, Gloucester that have a supportive and stable work environment, competitive pay, opportunities for career growth and a very low turnover of staff!

Your tasks

• Communicate with customers via phone & email to assist with inquiries and issues

• Provisioning and managing orders for Broadband, Mobile & VOIP systems

• Keeping customers informed of the progress of their orders

• Perform data entry tasks accurately and efficiently

• Resolve customer complaints in a professional manner

• Maintain a high level of phone etiquette at all times

Requirements

Candidate Attributes

• Strong communication skills with the ability to interact effectively with customers

• Excellent data entry skills with attention to detail

• Ability to analyse information and solve problems efficiently

• Prior experience of working in telecommunications/internet/mobile highly advantageous but not essential

What we offer

Salary- £25-30k depending on experience + benefits

Other

Hours– Monday – Friday – 8.30am – 5pm with hybrid / flexible working options