GSO - Telephone Operator

Come join us to express your Andaz as Guest Services Officer - Telephone Operator (conventionally known as Call Centre) if the following describes you. You are service-oriented and passionate in achieving customer satisfaction. You are also a good team-player and at the same time a confident individual, willing to learn and take on new challenges. Job Summary As a Guest Services Officer - Telephone Operator, you will deliver excellent guest service by supporting the Guest Services Centre team to ensure smooth and efficient operations within the Rooms Division. Responsibilities Respond promptly and professionally to guest telephone inquiries to ensure high customer satisfaction Coordinate with team members to maintain smooth operations of the Guest Services Centre Use telephone systems (PABX) and Opera software to manage guest requests and reservations accurately Communicate clearly and courteously with guests to resolve issues and provide information Maintain accurate records of guest interactions and requests using MS Office and email tools Adapt to shift work schedules including weekends and public holidays to provide consistent service Demonstrate a positive, can-do attitude to support team goals and guest experience Preferred competencies and qualifications Minimum G.C.E. "O" levels Experience in hotel or call centre operations (1-2 years) is advantageous Skills in using MS Office, email, Opera, and PABX systems are assets Other Information Benefits 5-day work week Flexible benefits package Staff discounts and duty meals provided Uniform provided Applicable midnight allowance and overtime pay Additional perks such as free stays at Hyatt Hotels Please note that this is a local packaged position and only shortlisted candidates will be notified