Reservations Manager

Anax Resort & Spa, a luxury resort in Mykonos, is looking for a Reservations Manager to join its team and take charge of the smooth and efficient operation of the reservations department.

Main Responsibilities

• Supervision and coordination of the daily operations of the Reservations Department.
• Management of all reservations via telephone, email, website, OTA’s, and partners.
• Monitoring and management of availability, room inventory, rate plans, and restrictions.
• Management and updating of PMS/CRS and the corresponding booking platforms.
• Checking the accuracy of reservations, guest details, and special requests.
• Management of cancellations, modifications, deposits, and pre-arrival communication.
• Collaboration with the Front Office, Sales, and Revenue Management departments to maximize occupancy and revenue.
• Implementation of upselling and cross-selling strategies.
• Management of VIP reservations and special guest requirements.
• Monitoring of reports and key KPIs of the department.
• Training, guidance, and supervision of the Reservations team.
• Ensuring a high level of service according to the standards of a luxury resort.

Required Qualifications:

• At least 3 years of proven experience in a similar position as Reservations Manager / Reservations Supervisor in a hotel or luxury resort.
• Experience in a 4 or 5 star hotel environment**, preferably a luxury/boutique hotel.
• Very good knowledge of PMS/CRS and reservation management systems.
• Experience in managing room inventory, rates, availability, and booking channels.
• Very good knowledge of OTA extranets and online booking platforms.
• Excellent knowledge of the English language, both spoken and written.
• Very good knowledge of IT and MS Office, especially Excel.
• Excellent organizational and communication skills.
• Customer-centric and sales-oriented approach.
• Ability to work under pressure and effective problem-solving skills.
• Professionalism, consistency, attention to detail, and team spirit.
• Ability to work in Mykonos throughout the high season.

Additional Qualifications

• Degree in Tourism / Hotel Management Studies.
• Knowledge of a second foreign language.
• Experience in Protel, WebHotelier, or similar PMS/CRS.
• Experience in luxury hospitality and high-touch guest communication.
• Experience in team leadership and staff training.
• Knowledge of basic principles of Revenue & Yield Management.

Benefits:

What we offer

• Employment in a high-specification luxury resort in Mykonos year-round.
• Competitive compensation package, commensurate with qualifications and experience.
• Opportunity for professional growth.
• Dynamic and professional working environment.
• Training and continuous skill development.
• Accommodation and meals, according to company policy.