Sales Consultant - FULL TIME / PART TIME
Sales Consultant Role Overview The Sales Consultant is responsible for guiding customers through the full customer journey — from enquiry and product recommendation to post-sales support and coordination.
This role focuses on understanding customer needs, recommending suitable solutions, driving sales conversion, and ensuring customers receive a smooth and professional experience before and after installation.
The role plays a key part in customer satisfaction, revenue growth, and long-term brand trust within the company’s home access and security solutions business.
Key Responsibilities Customer Sales & Consultation • Attend to walk-in customers and assigned customer enquiries professionally • Understand customer needs and recommend suitable products confidently • Explain product features, pricing, warranties, and installation requirements clearly • Follow up on customer enquiries and quotations promptly • Build positive customer relationships through professional consultation and responsive follow-up • Upsell suitable accessories and complementary solutions where appropriate • Achieve assigned sales targets and performance expectations
Sales Coordination & Processing • Prepare quotations, invoices, and required sales documentation accurately • Maintain accurate customer records and follow-ups using company systems and communication platforms • Collect and verify customer information for installation coordination • Coordinate closely with operations and customer service teams to ensure smooth job handover • Minimize operational issues caused by incomplete or inaccurate sales information
After-Sales Support • Handle customer after-sales enquiries and support requests professionally • Coordinate with internal teams on warranty claims, servicing arrangements, troubleshooting support, and product guidance • Follow up on unresolved customer matters to ensure proper resolution • Escalate sensitive or unresolved cases appropriately when required
Showroom & Team Support • Maintain showroom cleanliness and product display presentation • Support company promotions, campaigns, and approved sales initiatives • Participate in training, meetings, and internal improvement initiatives • Keep updated on product knowledge and company processes
Ideal Candidate Traits • Comfortable interacting with customers daily in a retail environment • Able to multitask and stay organized in a fast-paced environment • Responsive and disciplined in handling customer follow-ups and coordination • Positive, responsible, and solution-oriented mindset • Emotionally stable and able to handle customer situations professionally • Willing to learn product knowledge, systems, and operational processes continuously
Requirements • Minimum 1 year of sales, retail, or customer service experience preferred • Strong communication and interpersonal skills • Customer-oriented mindset with good problem-solving ability • Comfortable using digital tools, messaging platforms, and basic sales systems • Able to work independently and as part of a team • Must be willing to work retail hours, weekends, and public holidays • Product and system training will be provided
Working Hours • Retail working hours: 11:00 AM – 8:00 PM • Required to work weekends and public holidays based on roster
Salary Structure • Basic salary + commission structure with performance-based incentives • Expected gross monthly salary range: SGD $3,000 – $6,000 (subject to experience and performance) • Strong performers with good sales and customer handling ability can achieve higher earnings through performance incentives