Older Person Service Manager

About the company

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.

Your tasks

Permanent, Part Time As an Older Person Service Manager at Amplius, you’ll help the residents of Windmill Court (Kins Lynn, Norfolk) to live safely and independently in their homes. You’ll oversee housing management and support services, promote wellbeing and tenancy sustainment, and maintain safe, clean and secure communal spaces.

Snapshot of your role

• Monitor resident wellbeing, respond to emergencies and follow safeguarding procedures to maintain residents’ safety and independence.
• Maintain accurate Health and Safety records, carry out compliance checks and report accidents, incidents and near misses.

• Uphold behavioural standards, manage anti-social behaviour and support residents by signposting them to relevant services.
• Work with Property Services, Asset Management and contractors to maintain buildings, communal facilities, repairs and grounds.

• Encourage resident involvement in social activities and connect residents with local community groups and events.
• Manage vacant properties through viewings and sign-ups, promote accessible services and participate in the out-of-hours on-call rota.

Requirements

What you’ll need to thrive in this role

• GCSE English and Maths at grades 4-9 or equivalent.
• Experience of involving customers in shaping services and responding to their feedback.

• Understanding of health and safety and the housing, care and support needs of older people.
• Strong communication, influencing and relationship-building skills, with the ability to work with a wide range of customers and stakeholders.

• Excellent organisation, administration and time management skills, with the ability to prioritise workloads, meet deadlines and work accurately in a reactive environment.
• Confident using digital devices, software and systems, with a flexible, proactive and inclusive approach to teamwork and service delivery.

Important – Enhanced DBS clearance, a full UK drivers’ licence, access to your own vehicle, and right to work in the UK are essential requirements. We do not provide sponsorship.

What we offer

Salary: £18,742.78 per year (FTE £30,151.43)

You can read about our fantastic colleague benefits here - Amplius colleague benefits

How to apply

Closing: 11 November

Interviews on Teams: 17 November

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

Other

Contract: Permanent, part time

Location: Office-based - Windmill Court, King's Lynn in Norfolk

Your week: 23 hours (Monday to Wednesday 9am - 3pm, Thursday 9am - 2pm)

Please read the attached Job Description before applying so you get the full scope of the role.

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.