Mobile Customer Technical Support Officer (M/F)
As part of our business development, we are looking for a Customer Support Officer / Field Service Engineer (FSE) to join our Laser Products & Solutions (LPS) Service team, based at our Pessac (33) site.
You will join a team of about ten people, on the front line to respond to our customers' requests throughout the world. Your role: understand and qualify their issues, establish a diagnosis, and provide them with a reactive and high-quality technical response. You will intervene both remotely, directly on our laser systems within our Pessac site, and at our customers' locations, mainly in France and Europe.
On a daily basis, you will be required to:
Handle technical support requests from our customers and ensure their qualification Perform diagnostics on laser systems and identify the origin of malfunctions Provide remote technical support and assist customers in resolving their issues Perform preventive and corrective maintenance operations on our equipment Participate in the installation, commissioning, and qualification of our laser systems at customer sites Train and support users in the handling of our solutions Intervene directly at our customers' sites during regular travel in France and Europe, and more occasionally internationally Participate in repairs, in-depth diagnostics, and the restoration of systems within our Pessac service center Ensure the follow-up of customer requests and interventions in our ERP Write intervention reports and ensure the follow-up of corrective actions Identify potential additional customer needs for spare parts, consumables, or maintenance services Report issues encountered in the field and contribute to the continuous improvement of our products and maintenance methods You will work in close collaboration with the Production, Methods, Industrialization, and Product Quality teams
Profile sought Ideally, you hold a Bac +3 in the field of physics, lasers, photonics, or optics, or an equivalent technical training.
Beyond your training, we are looking for a person who possesses:
good analytical, diagnostic, and technical problem-solving skills a true sense of customer service and good interpersonal skills autonomy, rigor, and reactivity an appetite for technical environments and field interventions good mastery of IT tools professional English allowing for communication with our international customers, both orally and in writing A driving license (Permis B) is essential for this position.
The position involves regular travel in France and Europe. More occasional international travel may also be required.
Why join our team? You will join a Service team at the heart of the customer relationship, with varied technical issues and a strong international dimension. This position will allow you to develop in-depth technical expertise on our laser systems while being in direct contact with our customers and the various technical teams of Amplitude.