Sulwhasoo Brand Experience Specialist

Job Summary (Main objective(s) / purpose(s) of the role) The Brand Experience Specialist drives customer experience and retail excellence through engaging capability development, field coaching, and customer insight-led initiatives. Acting as a facilitator, coach, and customer experience advocate, this role partners closely with retail teams to strengthen selling capabilities, enhance service quality, and transform customer insights...

Qualifications Bachelor’s degree in business, Marketing, Education, Hospitality, or related fields. 3-5 years of experience in Training, Retail Excellence, Customer Experience, or Luxury Retail. Strong facilitation, coaching, and stakeholder management skills. Passion for customer experience and people development. Ability to analyze customer insights and drive continuous improvement initiatives. Success Profile We are looking for someone who is: Customer-centric and passionate about creating...