Sales and Customer Service, Executive
About the company
We are a leading provider of professional laboratory testing and analytical services. Committed to quality, precision, and efficiency, we support various industries in ensuring safety, compliance, and excellence. We are looking for a dynamic, self-motivated Sales and Customer Service, Executive to join our expanding team and drive business growth.
Your tasks
- Identify and develop new business opportunities by prospecting, cold-calling, and networking within target industries (e.g., manufacturing, food & beverage, environmental, construction, pharmaceuticals).
- Manage and maintain Manage existing customer database including building up new customer relationship. Maintain strong relationships with existing customers to ensure account retention and encourage repeat business.
- Understand client requirements and collaborate with our technical lab team to present tailored testing solutions and quotations.
- Meet or exceed monthly and annual sales targets set by the management.
- Monitor market trends and competitor activities to identify new potential service offerings.
- Handle client inquiries, Present new business approach to potential customers, prepare quotation and tender price, follow up on invoices/late payments, and resolve any customer service issues promptly, ensure test report lead time is met.
- Some technical knowledge in water, soil and food testing.
- Collection of samples, registration of samples, customer visit, and cold calling.
- Possess positive/can do attitude and a role model.
- Maintain high standards of integrity and discipline in work.
- Required class 3 driving license.