Store Manager - Toronto (Yorkdale)

AMI is looking for a Store Manager for Toronto (Yorkdale). Reporting to the Retail Director of North America, the Store Manager will ensure the store is running efficiently. Alongside his/her team, they will drive sales and performance and continually create engaging client experience and long-term relationships with clients. Store Manager responsibilities include:

TEAM MANAGEMENT

The Store Manager needs to inspire and guide their team, create a positive work environment, and foster a culture of teamwork and collaboration:

• Hire, supervision, training, and development of a high performing team
• Management and monitoring of schedules to maximize performance and profitability
• Train team on products and brand knowledge

DRIVING SALES

The Store Manager’s mission is to drive sales while creating a dynamic environment with excellent customer service:

• Supports team to achieve individual and team sales targets.
• Monitors and optimizes the Key Performance Indicators of the store and team (Conversion rate, Units Per Transaction, Average Transaction Value, etc.).
• Provides daily reports to the Retail Director and HQ.
• Works closely with Merchandising team by communicating and providing feedback and better knowledge of the customers.
• Sees business opportunity and possible challenges to help initiate changes and improve the business.

CLIENTELING AND EVENTS

• Source new clients (stylists, agents, prospects)
• Foster long-term relationships with existing clients; send thank you cards, follow-ups, and host one-to-one experiences.
• Be the ambassador of the stylist program for your store.
• Submit in-store events proposal to the marketing team monthly (events hosted by clients, stylists, others).

CUSTOMER RELATIONS

The Store Manager spreads the AMI spirit by offering alongside with his/her team a unique customer experience:

• Welcomes customers according to AMI values: being friendly, smiling, and always in a good mood
• Understands customer needs and proposes a relevant selection of products while encouraging cross selling.
• Drives the team to fully embrace a customer loyalty culture of building strong and long-term relationships with clients.
• Introduces new customers to the brand.

OPERATIONS MANAGEMENT

The Store Manager is the guarantor of the store image:

• Participates in the reception of merchandise and ensures supply needs.
• Ensures that the store is well maintained: presentation of products, cleanliness, maintenance of the premises...
• Follows-up & manages inventory (rotating inventories, management of cash register and stock levels and stock errors, etc.)
• Actively participates in the Visual Merchandising of the store, proposes options during rotations.

• At least 3+ years of experience in retail management.
• Experience in luxury sales and/or designer clothing.
• Familiar with sales techniques.
• Smiling, dynamic, involved, and excellent interpersonal skills.
• Team player with a strong sense of team leadership to deliver results beyond expectations.
• Mastering customer service skills and demonstrating ability to foster a customer-service spirit.
• Strong interest and understanding of fashion, a strong familiarity with the luxury market and its trends.
• A second language is preferred