NGIS Reservation Agent
Your tasks
Job Responsibilities
- Process check-ins, check-outs, cancellations, modifications, and special requests using approved lodging management systems.
- Provide exceptional customer service by assisting guests with room availability, policies, amenities, and general inquiries.
- Maintain accurate reservation records, occupancy reports, and daily logs in accordance with NGIS procedures.
- Coordinate with housekeeping, maintenance, and management teams to ensure room readiness and timely resolution of guest needs.
- Verify eligibility requirements for military, government, and authorized civilian guests.
- Handle payments, receipts, and financial transactions in accordance with established guidelines.
- Communicate effectively with supervisors and Navy leadership regarding guest issues, facility concerns, and operational updates.
- Support front desk operations, including phone coverage, guest assistance, and administrative tasks.
- Ensure compliance with safety, environmental, and quality standards across all NGIS operations.
- Perform other job-related duties as assigned that are consistent with the nature and level of the position.
Job Responsibilities
- Process check-ins, check-outs, cancellations, modifications, and special requests using approved lodging management systems.
- Provide exceptional customer service by assisting guests with room availability, policies, amenities, and general inquiries.
- Maintain accurate reservation records, occupancy reports, and daily logs in accordance with NGIS procedures.
- Coordinate with housekeeping, maintenance, and management teams to ensure room readiness and timely resolution of guest needs.
- Verify eligibility requirements for military, government, and authorized civilian guests.
- Handle payments, receipts, and financial transactions in accordance with established guidelines.
- Communicate effectively with supervisors and Navy leadership regarding guest issues, facility concerns, and operational updates.
- Support front desk operations, including phone coverage, guest assistance, and administrative tasks.
- Ensure compliance with safety, environmental, and quality standards across all NGIS operations.
- Perform other job-related duties as assigned that are consistent with the nature and level of the position.
Requirements
Required Qualifications
- 1-3 years of experience in reservations, customer service, hospitality, or lodging operations.
- High school diploma or equivalent preferred.
- Must possess a valid passport and be able to travel internationally.
- Passport must be valid for at least one year beyond hire date.
- Ability to obtain country-specific visas per the U.S. Department of State Foreign
- Ability to meet and maintain contract medical requirements for the duration of assignment.
- Ability to obtain and maintain facility credentials/authorization.
- Employees must read, speak, and comprehend English to the extent that they can perform the contract requirements and comply with installation emergency procedures.
Preferred Qualifications
- Previous experience supporting Navy lodging programs, NGIS operations, or military
hospitality environments.
- Familiarity with Navy lodging standards, reservation systems, and customer service
procedures.
- Strong communication skills, attention to detail, and ability to follow administrative
and technical instructions.
- Experience working in remote, shipboard, industrial, or lodging environments.
- Valid driver’s license.
Required Qualifications
- 1-3 years of experience in reservations, customer service, hospitality, or lodging operations.
- High school diploma or equivalent preferred.
- Must possess a valid passport and be able to travel internationally.
- Passport must be valid for at least one year beyond hire date.
- Ability to obtain country-specific visas per the U.S. Department of State Foreign
- Ability to meet and maintain contract medical requirements for the duration of assignment.
- Ability to obtain and maintain facility credentials/authorization.
- Employees must read, speak, and comprehend English to the extent that they can perform the contract requirements and comply with installation emergency procedures.
Preferred Qualifications
- Previous experience supporting Navy lodging programs, NGIS operations, or military
hospitality environments.
- Familiarity with Navy lodging standards, reservation systems, and customer service
procedures.
- Strong communication skills, attention to detail, and ability to follow administrative
and technical instructions.
- Experience working in remote, shipboard, industrial, or lodging environments.
- Valid driver’s license.
Other
Clearance Guide.
Clearance Guide.