NGIS Front Office Supervisor
Your tasks
Job Responsibilities
- Supervising the front office team to ensure efficient daily operations, including reservations, guest check-ins, and check-outs.
- Ensuring the accurate and timely handling of reservation systems to manage room availability and guest inquiries.
- Monitoring credit card terminal operations, cashiering, and payment processing to ensure accuracy and compliance with financial policies.
- Addressing and resolving guest concerns promptly and professionally to maintain customer satisfaction.
- Leading, mentoring, and training front office staff to maintain high-performance standards and operational consistency.
- Managing staff schedules to ensure adequate coverage during all shifts.
- Conducting performance evaluations and providing feedback to improve team productivity and service quality.
- Operating a hotel property management system (PMS) to manage reservations, room assignments, billing, and reports.
- Training and supporting staff members to use PMS effectively and efficiently.
- Producing detailed operational reports for management, including occupancy, revenue, and other key metrics.
- Perform other job-related duties as assigned that are consistent with the nature and level of the position.
Job Responsibilities
- Supervising the front office team to ensure efficient daily operations, including reservations, guest check-ins, and check-outs.
- Ensuring the accurate and timely handling of reservation systems to manage room availability and guest inquiries.
- Monitoring credit card terminal operations, cashiering, and payment processing to ensure accuracy and compliance with financial policies.
- Addressing and resolving guest concerns promptly and professionally to maintain customer satisfaction.
- Leading, mentoring, and training front office staff to maintain high-performance standards and operational consistency.
- Managing staff schedules to ensure adequate coverage during all shifts.
- Conducting performance evaluations and providing feedback to improve team productivity and service quality.
- Operating a hotel property management system (PMS) to manage reservations, room assignments, billing, and reports.
- Training and supporting staff members to use PMS effectively and efficiently.
- Producing detailed operational reports for management, including occupancy, revenue, and other key metrics.
- Perform other job-related duties as assigned that are consistent with the nature and level of the position.
Requirements
Required Qualifications
- A minimum of two (2) years of experience in the administration of hotel front desk operations, including reservations and guest services.
- Proficiency in operating hotel property management systems (PMS) and handling reservation systems.
- Experience handling and operating credit card terminals in compliance with financial processing policies.
- At least one (1) year of formal education at the college or university level in business administration, hospitality management, or a related fi eld.
- Strong organizational, communication, and problem-solving skills to effectively manage team members and guest services.
- Customer-focused with the ability to address and resolve patron concerns tactfully and professionally.
- Must be in possession of a valid passport and be able to travel internationally. Passport must be valid for a minimum of one (1) year or more at the time of hiring.
- Ability to obtain country-specific visas per the U.S. Department of State Foreign Clearance Guide.
- Ability to successfully pass contract medical requirements and maintain
compliance for the duration of deployment.
- Must be able to obtain and maintain facility credentials/authorization.
- Employees must read, speak, and comprehend English to the extent that they can perform the contract requirements and comply with installation emergency procedures.
Preferred Qualifications
- Prior experience in an austere OCONUS (Outside the Continental United
States) environment with a multi-national workforce.
- Familiarity with Navy or Department of Defense lodging and reservation systems.
- Advanced knowledge of hotel operations, including check-in/check-out procedures,
group reservations, and night auditing processes.
- Valid country driver’s license.
- Additional hospitality certifications or training in customer service, reservations, or front desk management.
Required Qualifications
- A minimum of two (2) years of experience in the administration of hotel front desk operations, including reservations and guest services.
- Proficiency in operating hotel property management systems (PMS) and handling reservation systems.
- Experience handling and operating credit card terminals in compliance with financial processing policies.
- At least one (1) year of formal education at the college or university level in business administration, hospitality management, or a related fi eld.
- Strong organizational, communication, and problem-solving skills to effectively manage team members and guest services.
- Customer-focused with the ability to address and resolve patron concerns tactfully and professionally.
- Must be in possession of a valid passport and be able to travel internationally. Passport must be valid for a minimum of one (1) year or more at the time of hiring.
- Ability to obtain country-specific visas per the U.S. Department of State Foreign Clearance Guide.
- Ability to successfully pass contract medical requirements and maintain
compliance for the duration of deployment.
- Must be able to obtain and maintain facility credentials/authorization.
- Employees must read, speak, and comprehend English to the extent that they can perform the contract requirements and comply with installation emergency procedures.
Preferred Qualifications
- Prior experience in an austere OCONUS (Outside the Continental United
States) environment with a multi-national workforce.
- Familiarity with Navy or Department of Defense lodging and reservation systems.
- Advanced knowledge of hotel operations, including check-in/check-out procedures,
group reservations, and night auditing processes.
- Valid country driver’s license.
- Additional hospitality certifications or training in customer service, reservations, or front desk management.