Lead Fire Alarm Dispatcher

Job Responsibilities :

• Supervise, mentor, and provide daily oversight of Fire Alarm Dispatch personnel.
• Ensure dispatch personnel are properly trained and perform duties in accordance

with departmental policies and Standard Operating Procedures.

• Promote a professional, collaborative, and customer focused work environment.
• Evaluate dispatcher performance, provide coaching, and recommend training and

development opportunities.

• Assist with scheduling, staƯing, and workload distribution to ensure continuous

emergency communications coverage.

• Monitor fi re alarm, medical, and emergency detection systems for alarm

activations.

• Receive, prioritize, and dispatch fi re, rescue, emergency medical, and other

emergency response resources.

• Ensure emergency units are dispatched accurately and within established response

time standards.

• Maintain continuous communication with responding units and provide critical

incident updates.

• Coordinate communications with military, government, and mutual aid agencies

during emergency incidents.

• Ensure dispatch center operations comply with departmental policies, emergency

communication standards, and regulations.

• Monitor dispatch activities to ensure accuracy, eƯiciency, and operational

readiness.

• Maintain detailed records of emergency calls, alarm activations, dispatched

resources, and incident documentation.

• Review, update, and recommend improvements to dispatch procedures and

Standard Operating Procedures.

• Monitor communications and alarm monitoring equipment to ensure operational

readiness and report equipment malfunctions.

• Perform other job-related duties as assigned that are consistent with the nature and

level of the position.

Required Qualifications:

• High school diploma or equivalent.
• Minimum of three (3) years of experience as a lead dispatcher or emergency

communications professional in a fi re department or emergency response

organization.

• Certification as Telecommunications Operator I and II and Hazardous Materials

Awareness, or equivalent recognized certifi cations.

• Demonstrated knowledge of fi re service operations, emergency medical dispatch,

and fire alarm monitoring systems.

• Experience operating Computer Aided Dispatch systems, radio communications

equipment, and emergency communications technology.

• Strong leadership, organizational, and supervisory skills.
• Excellent written and verbal communication skills.

• Must be in possession of a valid passport and be able to travel internationally.
• Passport must be valid for a minimum of one (1) year or more at the time of hiring.

• Ability to obtain country-specifi c visas per the U.S. Department of State Foreign

Clearance Guide.

• Ability to successfully pass contract medical requirements and maintain

compliance throughout the duration of deployment.

• Must be able to obtain and maintain facility credentials/authorization. Must read,

speak, and comprehend English to the extent that they can perform the contract

requirements and comply with installation emergency procedures.

Preferred Qualifications:

• Prior experience working in an austere OCONUS (Outside the Continental United

States) environment with a multi-national workforce

• Valid country driver’s license
• Experience supporting government, military, or Department of Defense emergency

communications operations.

• Experience managing an emergency communications center or fi re dispatch

operation.