Customer Services Manager

Your tasks

Job Responsibilities

• Responding promptly and effectively to customer requests, ensuring accurate information, guidance, and status updates are provided in a timely manner.
• Managing customer inquiries initiated from various sources, such as walk-ins, phone calls, faxes, or emails, while maintaining a professional and courteous demeanor.

• Ensuring all customer complaints, concerns, or inquiries are investigated and resolved efficiently, aiming for the highest level of satisfaction.
• Maintaining a record of customer interactions, inquiries, complaints, and resolutions in accordance with organizational procedures.

• Developing, implementing, and upholding customer service standards to align with

Amentum and US Navy requirements.

• Acting as the primary point of contact for customer relations and ensuring successful communication between customers and relevant departments.
• Training, supporting, and mentoring staff in customer service skills, procedures, and best practices.

• Identifying recurring customer service issues and proposing improvements to

enhance operations and overall customer satisfaction.

• Documenting and maintaining customer service policies and procedures to ensure

consistency and compliance with operational goals.

• Perform other job-related duties as assigned that are consistent with the nature and level of the position.

Job Responsibilities

• Responding promptly and effectively to customer requests, ensuring accurate information, guidance, and status updates are provided in a timely manner.
• Managing customer inquiries initiated from various sources, such as walk-ins, phone calls, faxes, or emails, while maintaining a professional and courteous demeanor.

• Ensuring all customer complaints, concerns, or inquiries are investigated and resolved efficiently, aiming for the highest level of satisfaction.
• Maintaining a record of customer interactions, inquiries, complaints, and resolutions in accordance with organizational procedures.

• Developing, implementing, and upholding customer service standards to align with

Amentum and US Navy requirements.

• Acting as the primary point of contact for customer relations and ensuring successful communication between customers and relevant departments.
• Training, supporting, and mentoring staff in customer service skills, procedures, and best practices.

• Identifying recurring customer service issues and proposing improvements to

enhance operations and overall customer satisfaction.

• Documenting and maintaining customer service policies and procedures to ensure

consistency and compliance with operational goals.

• Perform other job-related duties as assigned that are consistent with the nature and level of the position.

Requirements

Required Qualifications

• High school diploma or equivalent.
• Minimum of 3 years of experience as a customer service supervisor, customer relationship management, or a managerial role in a customer-facing environment.

• Strong interpersonal, communication, and problem-solving skills with the ability to

effectively interact with personnel from diverse cultural and professional backgrounds.

• Excellent organizational and time management skills to handle multiple customer requests simultaneously.
• Proficiency in relevant software tools for communication, documentation, and data

tracking.

• Must be in possession of a valid passport and be able to travel internationally.
• Passport should be valid for a minimum of one (1) year or more at the time of hiring.

• Ability to obtain country-specific visas per the U.S. Department of State Foreign Clearance Guide.
• Ability to successfully pass contract medical requirements and maintain compliance for the duration of deployment.

• Must be able to obtain and maintain facility credentials/authorization.

Preferred Qualifications

• Prior experience in an austere OCONUS (Outside the Continental United States)

environment with a multi-national workforce.

• Valid country driver’s license.
• Experience managing customer service operations in a government, military, or remote environment.

• Demonstrated ability to develop and implement customer service training programs for team members.
• Proven capacity for identifying customer service trends and implementing solutions to improve operational effectiveness and satisfaction.

Required Qualifications

• High school diploma or equivalent.
• Minimum of 3 years of experience as a customer service supervisor, customer relationship management, or a managerial role in a customer-facing environment.

• Strong interpersonal, communication, and problem-solving skills with the ability to

effectively interact with personnel from diverse cultural and professional backgrounds.

• Excellent organizational and time management skills to handle multiple customer requests simultaneously.
• Proficiency in relevant software tools for communication, documentation, and data

tracking.

• Must be in possession of a valid passport and be able to travel internationally.
• Passport should be valid for a minimum of one (1) year or more at the time of hiring.

• Ability to obtain country-specific visas per the U.S. Department of State Foreign Clearance Guide.
• Ability to successfully pass contract medical requirements and maintain compliance for the duration of deployment.

• Must be able to obtain and maintain facility credentials/authorization.

Preferred Qualifications

• Prior experience in an austere OCONUS (Outside the Continental United States)

environment with a multi-national workforce.

• Valid country driver’s license.
• Experience managing customer service operations in a government, military, or remote environment.

• Demonstrated ability to develop and implement customer service training programs for team members.
• Proven capacity for identifying customer service trends and implementing solutions to improve operational effectiveness and satisfaction.