BOSC Housing Supervisor

Your tasks

Job Responsibilities

• Provide leadership and oversight of housing operations, ensuring quality services are delivered in accordance with contract requirements.
• Interact with the Contract Manager, customers, tenants, and support personnel to address housing needs and operational requirements.
• Provide superior customer service during tenant check-in and check-out processes.
• Communicate housing policies, procedures, and requirements to customers and tenants.
• Issue keys, access materials, and required check in/check out documentation.
• Assist tenants with lockouts, access issues, and minor service related concerns.
• Maintain accurate records related to occupancy, supplies, housing assignments, and office operations.
• Monitor occupancy status within assigned housing units and provide updates as required.
• Ensure reservation system information is entered accurately and maintained appropriately.
• Coordinate furniture, linen, and equipment movement while submitting replacement requests as needed.
• Receive and document building maintenance service requests and customer concerns.
• Maintaining a safe workplace and ensuring safety remains the highest priority within assigned areas of responsibility.
• Comply with all Environmental Health & Safety and Quality Assurance requirements.

• Support leadership with administrative tasks, reporting, and special projects.
• Ensure all housing operations are conducted in accordance with:
• Department of State policies and regulations
• Company policies and procedures
• Contract requirements
• Standard Operating Procedures
• Adapt to changing priorities, scheduled, and operational requirements in a dynamic overseas environment.
• Performs other job-related duties assigned that are consistent with the nature and level of the position.

Job Responsibilities

• Provide leadership and oversight of housing operations, ensuring quality services are delivered in accordance with contract requirements.
• Interact with the Contract Manager, customers, tenants, and support personnel to address housing needs and operational requirements.
• Provide superior customer service during tenant check-in and check-out processes.
• Communicate housing policies, procedures, and requirements to customers and tenants.
• Issue keys, access materials, and required check in/check out documentation.
• Assist tenants with lockouts, access issues, and minor service related concerns.
• Maintain accurate records related to occupancy, supplies, housing assignments, and office operations.
• Monitor occupancy status within assigned housing units and provide updates as required.
• Ensure reservation system information is entered accurately and maintained appropriately.
• Coordinate furniture, linen, and equipment movement while submitting replacement requests as needed.
• Receive and document building maintenance service requests and customer concerns.
• Maintaining a safe workplace and ensuring safety remains the highest priority within assigned areas of responsibility.
• Comply with all Environmental Health & Safety and Quality Assurance requirements.

• Support leadership with administrative tasks, reporting, and special projects.
• Ensure all housing operations are conducted in accordance with:
• Department of State policies and regulations
• Company policies and procedures
• Contract requirements
• Standard Operating Procedures
• Adapt to changing priorities, scheduled, and operational requirements in a dynamic overseas environment.
• Performs other job-related duties assigned that are consistent with the nature and level of the position.

Requirements

Required Qualifications

• Minimum of three (3) years of related leadership experience in customer service, housing operations, lodging, or property management.
• High school diploma or equivalent.
• Experience supporting housing or property management operations in an overseas environment is preferred.
• Demonstrated ability to lead teams and support daily operational requirements.
• Expert computer skills, including proficiency with:
• Microsoft Word
• Microsoft Excel
• Ability to work in a fast-paced environment.
• Strong organizational, communication, and problem-solving skills.
• Must be in possession of a valid passport and be able to travel internationally.
• Passport must be valid for a minimum of one (1) year or more at the time of hiring.
• Country visa (as required in line with the U.S. Department of State Foreign Clearance Guide).
• Ability to successfully pass contract medical requirements and maintain compliance throughout the duration of deployment.
• Must be able to obtain and maintain facility credentials/authorization.
• Must be able to speak, read, and comprehend English.

Preferred Qualifications

• Prior experience working in an austere OCONUS (Outside the Continental United States) environment with a multi-national workforce is preferred.
• A valid driver’s license to legally operate a motor vehicle.
• Experience working effectively with multinational personnel and demanding customers.
• Knowledge of principles and processes associated with contract support responsibilities at overseas facilities.

Required Qualifications

• Minimum of three (3) years of related leadership experience in customer service, housing operations, lodging, or property management.
• High school diploma or equivalent.
• Experience supporting housing or property management operations in an overseas environment is preferred.
• Demonstrated ability to lead teams and support daily operational requirements.
• Expert computer skills, including proficiency with:
• Microsoft Word
• Microsoft Excel
• Ability to work in a fast-paced environment.
• Strong organizational, communication, and problem-solving skills.
• Must be in possession of a valid passport and be able to travel internationally.
• Passport must be valid for a minimum of one (1) year or more at the time of hiring.
• Country visa (as required in line with the U.S. Department of State Foreign Clearance Guide).
• Ability to successfully pass contract medical requirements and maintain compliance throughout the duration of deployment.
• Must be able to obtain and maintain facility credentials/authorization.
• Must be able to speak, read, and comprehend English.

Preferred Qualifications

• Prior experience working in an austere OCONUS (Outside the Continental United States) environment with a multi-national workforce is preferred.
• A valid driver’s license to legally operate a motor vehicle.
• Experience working effectively with multinational personnel and demanding customers.
• Knowledge of principles and processes associated with contract support responsibilities at overseas facilities.