Software Support Engineer

Dutch

AMCS Location Cebu Country Philippines Category Customer Service & Success Type Fulltime Experience Mid Level Language English

Why join AMCS

Join AMCS and become part of a global team where purpose and performance meet. Here you can grow your career, challenge what is possible, and work on technology that makes a measurable difference - for our customers, our communities, and the planet

The Opportunity

Join our Global Customer Support Team and help customers succeed with the software that drives their operations.

As a Software Support Engineer, you are the first point of contact for customers, helping them resolve issues, answer questions, and get the most out of our solutions. You combine technical troubleshooting, analytical thinking, and strong communication skills to deliver an exceptional customer experience.

This role is ideal for someone who loves solving problems, investigating technical issues, and working directly with customers in a fast-paced SaaS environment. You are naturally curious, ask thoughtful questions, and stay focused under pressure. Most importantly, you take pride in helping customers succeed.

What you will do -

• Provide first-line support to customers for incidents / requests for the AMCS customer base and ensure all calls/responses meet AMCS quality standards and KPIs.
• Answer and resolve queries regarding incoming applications and end-user incidents
• Document all relevant end-user identification data and relevant information about support cases in our CRM database
• Ability to perform root cause analysis on recurring system issues
• Explain the troubleshooting process, follow and document the troubleshooting process
• Test fixes and perform post-resolution follow-ups to ensure adequate problem resolution
• Manage customer issue-ges...