Software Support Engineer

Dutch

AMCS Location Cebu Country Philippines Category Type Fulltime Experience NA Language English

Join our Global Customer Support Team and help customers succeed with the software that drives their operations. As a Software Support Engineer, you will provide first-line support for our products, resolve issues with confidence, and clearly guide users through complex situations. If you love troubleshooting, ask smart questions, and remain calm under pressure, you will thrive here.

Who we are

Sustainability software specialist AMCS is headquartered in Ireland, with offices in Europe, the US, Canada, and Australasia. With more than 1,300 highly skilled employees in 22 countries, we specialize in delivering technological solutions to enable a carbon-neutral future.

What we do

Our innovative SaaS solutions increase efficiency and drive sustainability in resource-intensive industries. More than 5,000 customers in 23 countries already benefit from our Performance Sustainability software, allowing us to deliver practical solutions for improved profitability and environmental resilience worldwide.

Our people

AMCS offers team members more than just a job, but also an opportunity to map out a career at a company that grows, evolves, and introduces new ways of working that have a positive impact on the world around us. AMCS was founded in Ireland and holds onto those local roots and 'start-up' mentality with a culture of connection. Connection with our work, Our customers, our colleagues, and our community creates a work environment that promotes openness, collaboration, and creativity.

What you will do -

• Provide first-line support to customers regarding incidents / requests for the AMCS customer base and ensure that all calls/responses meet AMCS quality standards and KPIs.
• Answer and resolve questions regarding incoming...