business operations manager
Must-have:Lead
Work towards the efficient and profitable operations of the business, both day-to-day and in the long-term Devise and execute strategies that improve the operational processes within the business Plan and implement policies, procedures and protocols that are imperative to the success of the company from a business operations position’s point of view Adhere to local, national and company-wide laws and regulations while planning or implementing operational strategies Monitor and plan financial data and ensure that it is on track with the KPIs that have been established
Responsibilities
- Strategise and plan the protocols needed to improve the operational structure of the company for maximised efficiency
- Evaluate the performance of the business, and make changes in the operational plans as the head of business operations
- Ensure that all policies and decisions are in compliance with the legal and regulatory policies
- Work toward customer satisfaction by implementing plans that benefit them
- Keep track of daily operations and address potential issues as and when they are encountered
- Perform cost-benefit analysis and monitor the KPIs diligently to ensure that the operations are financially viable
- Build processes that are in line with business needs, and ensure that they meet the growing needs of the company
Required skills and qualifications
- Bachelor’s degree in business management, operations management, business administration or a similar field
- Prior experience working as a business operations manager, or in a similar operational role
- Outstanding organisational, communication and problem-solving skills
- Expert-level knowledge of MS Office
- Proficiency in business processes, applicable laws and data analysis
- Experience in implementing strategies, planning budgets, and evaluating performance
Preferred skills and qualifications
- MBA or other advanced degrees in the business spectrum
- Knowledge of project management, and customer service principles
- Understanding of business intelligence tools