ICT Operations Engineer, Buona Vista

We are seeking an ICT Operations & Administration Executive to support ICT operations, Microsoft 365 administration, service delivery management, and user support activities.

Key Responsibilities

• Manage ICT service requests, incidents, and operational support activities.
• Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, and Intune.
• Support user onboarding, offboarding, access management, and endpoint provisioning.
• Coordinate with vendors, and managed service providers to ensure timely service delivery.
• Monitor vendor performance, review service reports, and participate in service review meetings.
• Support ICT governance, cybersecurity, audit, risk management, and compliance activities.
• Maintain ICT asset inventory, software licence records, and operational documentation.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related discipline.
• Minimum 2 years of experience in IT operations, IT administration, service management, or infrastructure support.
• Hands-on experience with Microsoft 365 and workplace technologies.
• Familiarity with IT Service Management (ITSM) processes and tools.
• Experience working with vendors and managed service providers.

Preferred Qualifications

• Experience within the Singapore Government ICT environment.
• Familiarity with WOG ICT processes, governance, and support models.
• Experience using ITSM Portal, SGMail Administration Portal, and EUSS Portal.
• Knowledge of user provisioning, access management, email administration, and workplace technology services.

Key Competencies

• IT Administration
• Microsoft 365 Administration
• Service Request Management
• Vendor Coordination
• Stakeholder Management
• Customer Service Excellence
• Problem Solving & Analytical Skills
• Attention to Detail
• Governance, Risk & Compliance
• Communication & Interpersonal Skills

Interested applicants please send your resume in MSWords format to prasant.sirohi@ambition.com.sg and attention to Prasant Sirohi(R22106307)

Short listed candidates will be notified

www.ambition.com.sg

EA Registration Number: R22106307

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. License Number: 10C5117