Corporate Banking Operations Specialist (Payments)
Must-have:FinTech
About the company
- Join the Payment Services team of an international bank in Singapore
- Support corporate clients across cash management, electronic banking, remittance, clearing, and inward and outward payments
Your tasks
- Be a key contact for client enquiries and own them from receipt to resolution
- Coordinate with internal teams and update clients on status, cut-offs, documents, fees and outcomes
- Process domestic and international remittances
- Handle charge and fee payments and collections
- Process eGIRO and G3 payments
- Reconcile nostro breaks and support investigations
- Follow controls, procedures and MAS requirements
- Flag operational risks and exceptions early
- Spot recurring client issues and escalate for fixes
- Support payments projects, UAT and industry-wide testing
- Keep procedures and work instructions up to date
- Share knowledge and cross-train the team
What you’ll do
- Be a key contact for client enquiries and own them from receipt to resolution
- Coordinate with internal teams and update clients on status, cut-offs, documents, fees and outcomes
- Process domestic and international remittances
- Handle charge and fee payments and collections
- Process eGIRO and G3 payments
- Reconcile nostro breaks and support investigations
- Follow controls, procedures and MAS requirements
- Flag operational risks and exceptions early
- Spot recurring client issues and escalate for fixes
- Support payments projects, UAT and industry-wide testing
- Keep procedures and work instructions up to date
- Share knowledge and cross-train the team
Requirements
- At least 6 years in payment operations or cash management in banks
- Hands-on experience with payments, client enquiries and investigations
- Knowledge of SWIFT, operational controls and MAS requirements
- Knowledge of payment screening exceptions and ISO 20022
What you’ll bring
- 6+ years in payment operations, cash management or transaction banking operations
- Hands-on experience with payments, client enquiries and investigations
- Client services experience
- Knowledge of SWIFT, operational controls and MAS requirements
- Knowledge of payment screening exceptions and ISO 20022
- Strong analytical and problem-solving skills
- Clear written and spoken English
- Comfortable with banking systems and Microsoft Office
- Experience with electronic banking, remittance, clearing, nostro reconciliation, eGIRO or G3 is a plus