Customer and Project Quality Manager (M/F)

About the company

We are looking for a Customer and Project Quality Manager (M/F) for one of our clients to ensure the quality monitoring of products delivered or currently being industrialized.

Your tasks

You will be the primary contact for customers on quality-related matters and will contribute to continuous process improvement, customer satisfaction, and the quality performance of projects.

Reporting to the Quality Manager, your main missions will be:

• Ensure the interface with customers on quality matters, audits, and quality incidents.
• Drive customer satisfaction through the monitoring of quality indicators and improvement plans.
• Analyze and process customer complaints, non-conformities, and deviation requests.
• Identify the root causes of malfunctions and drive corrective actions.
• Organize and lead quality reviews with customers.
• Guarantee compliance with standards and customer quality requirements.
• Participate in the continuous improvement of quality methods and tools.
• Supervise and lead the FAI control sub-department and customer quality correspondents.
• Represent the Quality function within project teams.
• Promote and apply the Safety culture within the organization.

Requirements

• You are an engineer (holding a Master's degree/Bac+5) generalist or specialized in materials / metallurgy, or equivalent.
• You have 5 to 10 years of experience in the field of product quality, acquired in an industrial environment, ideally in the metallurgy sector.
• You have experience in customer complaint management and continuous improvement.
• You know how to manage customer complaints, possess good interpersonal skills, and demonstrate diplomacy to ensure the interface between different stakeholders.
• You master problem-solving tools: 8D, QRQC, 5 Why.
• You know how to read and interpret technical plans and documents (routings, bills of materials, instruction sheets).
• You are proficient in office tools, particularly the Office Pack and ERPs.
• You are recognized for your rigor, your analytical and synthesis skills, and your leadership.

Proficiency in English is necessary.