Customer Service Manager (M/F)

Job Description:

Reporting to the Services Department, you are responsible for the performance of field service activities at a national level. Your objective: to guarantee efficient execution, while respecting deadlines, costs, and customer commitments. In this capacity, your main responsibilities are: Manage, lead, and develop a team of field technicians to ensure a high level of performance and engagement. Drive service activity in compliance with Service Level Agreements (SLA). Organize and optimize intervention planning and mission distribution. Supervise the management of technical resources and coordinate level 2 technical support. Ensure performance monitoring via key indicators and implement continuous improvement actions. Guarantee cost control and contribute to the optimization of the service organization. Identify recurring product-related issues and report information to international support teams. Manage sensitive customer situations and actively contribute to improving customer satisfaction. Ensure technical training for teams, oversee their skill development, and ensure compliance with procedures (audits, certifications). Ensure the entry and monitoring of activities in dedicated tools (ERP/CRM). Collaborate closely with internal teams (support, sales, quality) to guarantee a cross-functional and efficient approach.

Profile Description:

With a technical background (Master's degree/Bac+4/5 in electronics, mechanics, or electromechanics), you have significant experience in after-sales service, ideally in a demanding technical environment, with a successful first experience in team management. You possess strong skills in: Technical diagnosis and complex problem-solving (root cause analysis). Organization, planning, and priority management. Performance management via indicators (KPI) and continuous improvement. Use of IT tools, ERP, and CRM. A recognized leader, you know how to unite your teams, develop skills, and establish a positive dynamic oriented towards results and customer satisfaction. Your interpersonal skills and sense of service allow you to effectively manage interactions with demanding customers. A good level of English is indispensable to evolve in an international environment. Finally, your enthusiasm, proactivity, sense of ethics, and team spirit will be key assets for succeeding in this position. CDI Location: Paris (75) Salary: 50-55k€ + variable