Sales Administration Lead (M/F)

The summer period is often conducive to reflection and gaining perspective. Perhaps you are currently telling yourself that it is time to change positions. Perhaps you are actively searching. I invite you to take note of this job opportunity: one of my clients, a major player in distribution, is looking for a new Sales Administration Lead (M/F).

The position:

Within a subsidiary of the group, you will take Responsibility for a Sales Administration (ADV) department consisting of 5 people. You will be in charge of several client files with international interlocutors, which requires a good level of English. In this capacity, your missions are as follows:

• Ensure the proper execution of operations and exchanges with a 3PL in order to guarantee a high level of service to customers,
• Ensure that your team performs complete monitoring of customer deliveries and knows how to adapt to unforeseen events by reviewing priorities,
• Ensure the processing of credit notes and disputes by your team in order to be able to validate them on a daily basis,
• Update and communicate holiday schedules to customers,
• At the end of each month, control the re-invoicing of additional services (Additions, Troubleshooting, ?),
• Implement actions and monitoring for the top/flop customers of your department who have identified recurring malfunctions, with the aim of improving service quality,
• Supervise the execution of operations outside the standard process (special operations, push flows...),
• Ensure the preparation of Customer COPILs and participate in weekly meetings with the Contract Manager,
• Contribute occasionally, depending on activity, to the processing of customer orders.

recruitment process:

• 1 exchange with the ALVEOR consultant
• 1 first interview with the Customer Service Manager
• 1 second interview with HR

Profile sought:

You have a first experience in an equivalent position. You have managerial experience. You have a sense of priorities and urgent matters to handle. You are proactive. You have a true sense of customer satisfaction. You are comfortable in English. You master Excel and ideally an ERP (type SAP).