IT Application Support Engineer

Handle incoming support cases and track using incident tracking software Follow up on support tickets proactively till closure within the defined SLA Provide level 2 application support to service desk using email and phone Create test cases for bug fixes and/or system enhancements Liaise with developers and end users during the testing process to ensure all test cases passed At least 1 year experience as a software tester or as applications technical support. Perform any other administration and operational work as required by supervisor Requirements: Diploma or Degree holder of an IT related course Good computer skills, including use of Microsoft Office and Microsoft Excel Have a passion for troubleshooting to provide solution to the users Possesses MS Dynamics CRM knowledge is an added advantage