HEAD OF CUSTOMER SERVICE - VESPASIANO MG

ALS is the world reference in the provision of laboratory services and technical analyses, acting with excellence, innovation, and commitment to quality.

Our greatest differentiator lies in our people. We value talented and committed professionals who contribute daily to the strengthening of our global operations and to the delivery of high-level solutions to our customers.

We offer an environment that encourages continuous learning, professional development, and collaboration between teams. We believe that different experiences and perspectives add value to the business and drive increasingly consistent results.

Responsibilities and duties

• Lead the Customer Service team in the country, ensuring attention and technical support to customers in the mining market, regarding physical preparation and geochemical analyses of mineral samples (for geology, exploration, and other mining operations areas) throughout the national territory.
• Constant communication and coordination with customers and internal areas (both in the country and in other countries/regions, globally) to review and guarantee the main aspects of the service (review and coordination of deadlines, technical support regarding laboratory methods, resolution of non-conformities or incidents, and others).
• Integral management of all customer accounts in the national territory, in strict compliance with the policies, systems, and practices of ALS Limited, including:
• the Planning and execution of internal and external meetings and visits to customers.
• the Creation, review, monitoring, and updating of commercial proposals for current customers.
• the Management and negotiation of contracts with current customers.
• the Control and updating of the customer database in the ALS internal system.
• the Responsibility for the billing process.
• the Estimation of sample flow (forecast) and other reports to Commercial Management/Country Management.
• Customer collection, interfacing with the Treasury area, when required.
• Support and interface with the Business Development area.

Requirements and qualifications

• Degree in Chemistry, Geology, Chemical Engineering, Industrial Engineering, or similar.
• Previous experience working in commercial areas (Technical Sales or after-sales).
• Minimum of 5 years of experience in management positions (preferably in commercial areas).
• MS Office (Word, Excel, Power Point, and Outlook) at an intermediate/advanced level.
• Proficiency in English at an advanced level (Indispensable).
• Coordination and management capacity.
• Empathy and social skills.
• Negotiation.
• Communication.
• Initiative and problem-solving capacity.
• Organization and maintenance of multiple tasks.
• Flexibility and adaptation to changes.
• Teamwork.
• Availability for travel within the national territory.

Additional information

• Vale Transporte.
• Vale Alimentação or Refeição of BRL 37.00/day.
• Co-participatory Unimed Health Plan with Odontoprev.
• Life Insurance.