CUSTOMER SERVICE EXECUTIVE - VESPASIANO MG

ALS is the world reference in the provision of laboratory services and technical analyses, acting with excellence, innovation, and commitment to quality.

Our greatest differentiator lies in our people. We value talented and committed professionals who contribute daily to the strengthening of our global operations and to the delivery of high-level solutions to our customers.

We offer an environment that encourages continuous learning, professional development, and collaboration between teams. We believe that different experiences and perspectives add value to the business and drive increasingly consistent results.

Responsibilities and duties

• Customer service and technical support to customers in the mining market, related to the physical preparation and geochemical analysis of mineral samples (for geology, exploration, and mine operation areas) throughout the national territory.
• Constant communication and coordination with customers and internal areas (both in the country and in other countries/regions, globally) to review and ensure the main aspects of the service (review and coordination of deadlines, technical support regarding laboratory methods, resolution of non-conformities or incidents, and others).
• Conducting meetings and internal and external visits to customers under the supervision of the Area Manager.
• Support in the creation and editing of commercial proposals under the supervision of the Area Manager.
• Recording and monitoring special customer requests.
• Estimating the sample flow of current customers (forecast) and reporting to the Area Manager.
• Updating the ALS internal system database (customer codes, CPTs, etc.).
• Support in the billing process (depending on the country's structure, the executive is responsible for reviewing the sending of Measurements and Invoices to customers, according to procedure).
• Support to the finance team in customer collection, when necessary, and supervised by the Area Manager.

Requirements and qualifications

• Degree or Bachelor's in Chemistry, Geology, Chemical Engineering, Industrial Engineering, or similar
• Minimum of 2 years of professional experience in commercial areas (sales or technical after-sales)
• MS Office (Word, Excel, Power Point, and Outlook) at an intermediate/advanced level.
• Proficiency in English at an advanced level (essential).
• Empathy and social skills
• Communication
• Ability for initiative and resolution
• Organization and management of multiple tasks
• Flexibility and adaptation to change.
• Teamwork.
• Availability for travel within the national territory

Additional information

• Vale Transporte.
• Vale Alimentação or Refeição of BRL 37.00/day.
• Unimed Co-participative Health Plan with Odontoprev.
• Life Insurance.
• Newborn Kit.