Data Centre Operator - Shift / Toa Payoh

Responsibilities: Provide excellent customer service by responding promptly to inquiries, resolving issues efficiently, and maintaining a positive attitude.

Diagnose and resolve technical issues related to hardware, software, and network connectivity. (Level 1 support)

Incident management in logging, tracking and escalating incidents in ticketing system, ensuring timely resolution and follow-up

Identify and escalate complex issues that were not able to resolve at level 1, to next level support team when necessary

Contribute and maintain a knowledge base of frequently asked questions and solutions.

Vendor coordination for customer onsite support when necessary

Adhere to data centre routine and security procedures

Working in a rotating shift schedule to ensure 24x7 coverage

Requirements: ITE / Dipolma in any related IT discipline.

Possess ITIL 4 certification CCNA certification is an advantage

Experience with Cyber Security

Experience with service desk ticketing systems or monitoring tools. Experience with cloud technologies