Student Support Officer

Job Description

The Student Support Officer will be responsible for ensuring a smooth and positive experience for students enrolled in the academy. This role involves administrative support, communication with students and parents, and assisting coaches with logistics.

Key Responsibilities:

Student Enrollment & Onboarding:

Manage registrations, payments, and documentation for new students.

Convey orientation details and provide academy guidelines to parents.

Communication & Support:

Serve as the primary point of contact for students and parents (via WhatsApp)

Address inquiries regarding schedules, fees, training programs, and policies.

Administrative Coordination:

Maintain student records (attendance, progress, feedback).

Schedule training sessions and assist with rescheduling of sessions when required.

Assist coaches with equipment, venue bookings, and logistics.

Problem Resolution:

Handle student/parent concerns and escalate issues when necessary.

Work with the management team to improve student satisfaction.

Promotion & Engagement:

Help organize student engagement activities (e.g., tournaments, workshops).

Assist in marketing efforts (social media, newsletters, testimonials).

Requirement

Minimum of diploma in business administrative course

Minimum of 1 year in customer support or student support

Strong communication (written & verbal) and interpersonal skills

Proficient in Microsoft Office

Suitable for retirees looking for part time work. This job is on contractual basis, renewable every 3 months.