Director, Operations Strategy

About the Role

We are seeking an experienced and commercially minded Director, Operations Strategy to lead the development and execution of operational strategies that support MetaComp's business growth and long-term scalability.

This role will work closely with senior management and cross-functional stakeholders to translate business objectives into actionable operational initiatives, optimize end-to-end business processes, strengthen operational governance and drive organizational efficiency.

The ideal candidate combines strategic thinking with strong execution capabilities, possesses a deep understanding of financial services or fintech operations, and is experienced in leading complex cross-functional transformation initiatives within a fast-paced and regulated environment.

Key Responsibilities

1. Operations Strategy & Business Planning

• Develop and execute the company's overall operations strategy in alignment with business objectives and growth priorities.
• Partner with senior management to identify operational priorities, business improvement opportunities and strategic initiatives.
• Translate business strategies into actionable operational roadmaps, implementation plans and measurable outcomes.
• Evaluate existing operating models and recommend organizational, structural and process improvements to support business scalability.
• Identify operational bottlenecks, inefficiencies and emerging risks, driving proactive solutions across business functions.

2. Operational Excellence & Process Optimization

• Lead end-to-end reviews and optimization of operational workflows across payments, OTC, custody, client onboarding and other business functions.
• Establish standardized operating procedures, service delivery frameworks and operational controls to improve consistency and efficiency.
• Drive automation and digitalization initiatives to streamline manual processes, reduce operational costs and enhance productivity.
• Define and monitor operational KPIs, performance metrics and service-level agreements (SLAs).
• Champion a culture of continuous improvement and operational accountability across the organization.

3. Business Transformation & Strategic Projects

• Lead strategic transformation projects and key operational initiatives from conceptualization through implementation.
• Drive cross-functional projects involving Product, Technology, Compliance, Risk, Finance and Business teams.
• Assess business requirements and translate them into operational solutions, process enhancements and system development priorities.
• Oversee project milestones, resource allocation, execution risks and delivery outcomes.
• Support the implementation of new products, business lines, markets and operational capabilities.

4. Governance, Risk & Operational Controls

• Strengthen operational governance frameworks, internal controls and risk management practices in collaboration with Compliance and Risk teams.
• Ensure operational processes are aligned with applicable regulatory requirements, internal policies and industry best practices.
• Identify and mitigate operational risks, control gaps and process vulnerabilities.
• Establish effective escalation mechanisms, incident management procedures and business continuity arrangements.
• Support internal and external audits, regulatory reviews and operational control assessments where required.

5. Stakeholder Management & Organizational Alignment

• Act as a strategic business partner to senior management and functional heads on operational matters and business execution.
• Facilitate cross-functional collaboration to ensure alignment between business objectives, operational capabilities and technology development.
• Drive accountability across stakeholders to ensure timely execution of strategic initiatives.
• Present operational performance, transformation progress and strategic recommendations to senior management.
• Build and develop a high-performing operations strategy team as the business scales.

Requirements

• Bachelor's degree in Business Administration, Finance, Economics, Engineering or a related discipline. A Master's degree or MBA would be an advantage.
• Minimum 10–12 years of relevant experience in operations strategy, business transformation, management consulting, financial services operations or fintech.
• At least 5 years in a leadership or senior management capacity, with demonstrated experience leading cross-functional teams and strategic initiatives.
• Strong understanding of financial services operations, preferably within payments, digital assets, banking, fintech or other regulated financial institutions.
• Proven track record in designing and implementing operational strategies, process optimization frameworks and large-scale transformation initiatives.
• Strong project and program management capabilities, with the ability to manage multiple complex initiatives simultaneously.
• Familiarity with operational risk management, internal controls, regulatory governance and business continuity frameworks.
• Strong analytical and problem-solving capabilities, with the ability to translate complex business challenges into practical solutions.
• Excellent stakeholder management, communication and influencing skills, particularly when engaging senior management.
• Demonstrated ability to operate in a fast-paced, evolving and highly regulated business environment.

What We Offer

• An opportunity to shape the operational strategy of a growing fintech and digital financial services business.
• Direct exposure to senior leadership and involvement in strategic business decisions.
• Opportunities to lead high-impact transformation initiatives across traditional finance and digital asset ecosystems.
• A dynamic and collaborative working environment with opportunities for professional growth and development.