Customer Service Manager

Reputable organisation in funeral services industry Opportunities for career exposure and growth Central work location As a Customer Service Manager, you will be responsible for the following duties: Oversee daily customer service and administrative operations to ensure smooth and efficient workflows. Lead the customer service team, including manpower planning, scheduling, task delegation, and workload management. Coordinate closely with Funeral Directors, the Assistant Operations Manager, and relevant stakeholders. Maintain high standards of customer service, professionalism, and company image. Oversee customer enquiries, incoming calls, feedback, and complaints, ensuring timely and appropriate resolutions. Review customer feedback and recommend improvements to enhance service quality and customer satisfaction. Review and improve SOPs, administrative processes, forms, and operational workflows. Plan and conduct on-the-job training to develop staff competency and service standards. Ensure compliance with company policies, procedures, and operational guidelines. Manage staff administration, performance assessments, employee welfare, leave approvals, overtime, and disciplinary matters.

Requirements:  Minimum 5 years of relevant customer service experience in the service industry, with proven team leadership and management experience. Keen interest in funeral service industry

To apply, simply click on the ‘’apply’’ button in the job advertisement or alternatively, you can send in your resume via email:  APPLY@ALLIEDSEARCH.COM.SG We regret to inform that only shortlisted candidates will be notified. ALLIED SEARCH PTE. LTD. EA LICENSE        : 19C9777