BANK, 12 months' contract - Analyst, Fraud Ops / Financial Crime @ Central

Allegis Global Solutions is the exclusive Contingent HR services provider for one of the world’s leading banks.

At Allegis Global Solutions we’re proud to be the leader in global talent solutions. We draw upon decades of industry expertise to develop innovative tools, products, processes and strategies focused on outcome.

Moreover, we’re incredibly proud to have built a culture that empowers our people to make their mark while making deep connections that will last a lifetime. With our passion and culture for talent, we are truly transforming the way the World acquires talent.

Our Client is one of the world's most international banks with over 1,100 branches, offices and outlets in 67 countries. They operate in some of the world's most dynamic markets and have been for over 150 years. More than 90 per cent of their income and profits are derived from Asia, Africa and the Middle East. Their brand promise, Here for good, underlines their distinctive approach.

JOB SUMMARY

Strategy

• Support and provide strategic inputs to the Head, Fraud Risk Management to shape fraud risk strategy and establish the sustainable approach & infrastructure to manage fraud risks for the country, across channels and products within the Retail Clients segment.
• Support implementation of fraud risk strategy, with the ‘best in class’s tools, analytical solutions & processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives.

Business

• Support effective fraud risk management strategies, implementation of Fraud Risk Management framework and communication across products and channels.
• Support a proactive, independent, balanced and a fraud risk awareness culture within the organisation.
• Ensure that gross and residual fraud risks are understood and agreed with the respective business heads in the country and group.

Processes

• Support and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for the country for fraud risk management.
• Work closely with the hubs and group fraud risk management teams on the end-to-end fraud processes work seamlessly, efficiently and effectively.
• Build and manage sustainable and accurate country-level fraud MIS and analytics, fraud loss reporting and regulatory reporting.
• Support effective and robust fraud preventive and detective controls through the use of data analysis, fraud analytics
• Support fraud risk governance considering fraud risk assessment for new and related changes across processes, products, channels within Retail Clients segment.
• Manage risk and control activities such as Risk and Control Self-Assessment (RCSA) and Residual Risk Assessment (RRA) for fraud related processes within appropriate timeframe and escalate to relevant stakeholders/ committees.
• Support fraud risk oversight on transaction and application fraud, including as rule management and performance activities.
• Act quickly and decisively for fraud investigation and correction, including fraud response, investigation, recovery.
• Involve in Anti-Scam Centre (ASC) co-location related activities, including working with law enforcement agencies and other member banks to trace funds and effectively save funds for fraud & scam victims.
• Manage fraud prevention and detection activities, including client and staff continuous fraud education, training and awareness.
• Build and manage sustainable and accurate country-level fraud MIS and analytics, fraud loss reporting and regulatory reporting.
• Identify and track Key Performance Indicators (KPIs) and Objectives & Key Results(OKR) to support fraud risk strategy and daily operations.
• Continuously improve the operational efficiency and effectiveness of fraud risk management processes.

Risk Management

• Identify and share industry best practices and work with the businesses for their feasibility and implementation.
• Develop a collaborative relationship with regulators, peer banks and fraud risk industry forums to help detect and mitigate fraud.
• Ensure all FRM policies and procedures in the country comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures.
• Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis.
• Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards.
• Ensure that effective management response plans are in place to respond to extreme but plausible fraud scenarios in the country.
• Recommend changes to the process control environment or to business practices, where necessary, to reduce the level of fraud risk exposure to within the agreed appetite.
• Balance business performance delivery and cost management with risk and control matters to ensure that it does not materially threaten the Group, while remaining within risk appetite.

EXPERIENCE

• Bachelor’s Degree from a recognized university.
• 3+ years’ work experience in banking fraud risk management and fraud operations
• Well verse with data analysis and performing fraud investigation work.
• Strong communication skills, both written and oral.
• Demonstrate ability to think/ act outside the box and eagerness to learn at a fairly fast paced environment.
• Fast learner with the ability to think out of the box and provide solutions.
• Strong interpersonal skills and confident communicator.
• Self-motivated and ability to prioritize and self-manage.
• Ability to positively engage and build rapport with clients.
• Has a clear understanding of the client needs been serviced.
• Able to take ownership of issues / tasks and drive to completion.