Management Trainee
Roles & Responsibilities
Shift Leadership & Floor Control
- Act as the second-in-command for service operations during assigned shifts
- Take charge of the floor in the absence of the Outlet Manager
- Coordinate service flow between host, floor, and bar to ensure smooth operations
- Monitor peak-hour service and step in proactively to resolve bottlenecks
- Ensure all systems are updated including point-of-sales, own and partner delivery platforms, Spotify
Service Standards & SOP Execution
- Ensure all service staff follow Company SOPs and service scripts
- Maintain service discipline, professionalism, and grooming standards
- Ensure proper table management, guest flow, and clearing procedures
- Prevent behaviours that affect guest experience (e.g. staff crowding, idle chatter)
- Ensure that food and beverages are served with outstanding quality and presentation adhering to the recipe guidelines and presentation standards at all times
Team Support & On-the-Job Coaching
- Guide and support service crew during shifts
- Coach junior staff on service sequence, etiquette, and guest engagement
- Assist in training new service staff under guidance of the Outlet Manager
- Set the tone for teamwork, accountability, and service mindset
Customer Engagement & Service Recovery
- Engage guests warmly and professionally when required
- Handle basic customer feedback or complaints on the floor
- Execute service recovery within approved guidelines
- Escalate serious or recurring issues to the Outlet Manager promptly
Manpower & Shift Readiness
- Ensure adequate manpower deployment during shifts
- Assign service roles and sections clearly at the start of each shift
- Monitor staff punctuality and readiness
- Inform Outlet Manager of manpower gaps or performance issues
Cleanliness & Outlet Readiness
- Ensure FOH areas are clean, organised, and presentable at all times
- Enforce cleaning SOPs, including no sweeping or mopping during service hours
- Oversee table reset, floor checks, and toilet cleanliness during service
- Ensure closing duties are completed properly before handover
Communication & Reporting
- Communicate operational updates and instructions clearly to the team
- Report shift issues, customer feedback, and incidents to the Outlet Manager
- Support daily briefings and end-of-shift handovers