Account Manager

About the company

ALK, Allergy Laboratory Kopenhagen ALK is a world leader in allergy immunotherapy and a global research-driven pharmaceutical company. We want to be a world leader in allergy by building a broader presence in the prevention, diagnosis and treatment of allergy.

ALK today specialises in allergy immunotherapy, a unique treatment which not only reduces allergic symptoms but also treats the underlying cause of a specific allergy.

The roots of ALK can be traced back to 1923. Since then, we have been working to improve quality of life for allergy patients whose disease can severely affect their quality of life. The company has approximately 2,300 employees, with subsidiaries, production facilities and distributors worldwide. ALK is headquartered in Denmark and listed on NASDAQ Copenhagen (OMX: ALK B).

What we do As a world leader in allergy immunotherapy, we work to improve quality of life for the many allergy sufferers whose disease remains uncontrolled despite the use of symptom-relieving medication, by developing products that provide long-lasting relief.

ALK offers allergy immunotherapy in the form of injections, sublingual drops and sublingual tablets. The latter is the newest, most documented and most convenient form of treatment. In addition, ALK also produces an adrenaline auto-injector for the treatment of severe allergic reactions (anaphylaxis) and also manufactures products used in the diagnosis of allergies.

Building upon our strong heritage as a pioneer in allergy immunotherapy, we will continue to innovate, develop and market new products and solutions for people with allergy, and for the healthcare professionals who help them.

Why we care Allergic diseases is one of the world's most common chronic conditions, affecting millions of people globally. Hay fever (allergic rhinitis) alone affects an estimated 400-500 million people worldwide, approximately 10% of whom experience a debilitating form of their condition. Left untreated, allergic rhinitis is considered to be a major risk for the development of asthma.

Allergy also imposes a significant cost on society, through lower productivity, increased sick leave, as well as significant healthcare costs. For example, a study from the USA has shown that allergic rhinitis causes a greater loss of annual productivity than either stress, migraine, depression, arthritis/rheumatism, anxiety disorder, respiratory infections, hypertension/high blood pressure, diabetes, asthma or coronary heart disease.

Our future As a treatment concept, allergy immunotherapy is now more than 100 years old. As a constant pioneer in the field, we have challenged and pushed the boundaries of allergy treatment, so that, today, allergy immunotherapy is entering a new era of evidence-based treatment following the advent of more convenient tablet-based treatments.

We strive today to make a better tomorrow for those we care about most – people living with allergy. In everything we do, we want to provide solutions that make life with allergy surprisingly simple.

Why working for ALK As a pioneer in our field, we strive to improve the quality of life for patients suffering from respiratory allergies and asthma around the world. ALK is the world leader in allergy immunotherapy and our focus on innovation is reflected in a work environment with ample opportunities to grow, both personally and professionally. Our culture is trusting, open and friendly, giving our employees the room and responsibility to make a difference every single day.

Our rapid development and growth have increased our need for employees who are thoughtful, action-oriented and who work well in dynamic environment. Most importantly, we want employees who are united in their desire to improve quality of life for the millions of people with allergies all over the world.

Your tasks

The Account Manager is responsible for the sales performance of the Life Saving products and immunotherapy tablet portfolio in Luxembourg. The GPs Account Manager contact and visit GPs and other relevant stakeholders within the allergy field to provide on-label pharmaceutical information in order to support the HCP’s allergy journey. The Account Manager implements the ALK business strategy within the region and in accordance with the national business plan. Maximizes territory sales performance, by implementing the Territory Action Plan (TAP) and local visit plan. Builds relationships with physicians, prescribers, stakeholders and local allergy networks within the allergy field to optimize the awareness, acceptance and use of ALK’s immunotherapy tablets and Life Saving products. Supports and initiates collaborative projects to implement local allergy treatment protocols and guidelines. Implements ALK allergy projects with local customers in collaboration with the Account Manager visiting Specialists.

Complies with applicable laws in providing physicians with pharmaceutical information, material and literature. Provides expertise and customer service to accounts, physicians, stakeholders and other medical/therapeutic clients within the allergy business. May gather data on market trends, competitive products and pricing to capitalize on selling opportunities. Works in close collaboration with Commercial Director, with Sps Account Managers, Marketing Dpt, Medical Dpt and Customer Service Dpt.

This challenging role has plenty of variety, so you will need to be able to manage multiple customers, accounts and projects simultaneously and effectively. The core purpose of the role is to implement the ALK strategy and to maximize territory tablet and Life Saving products sales.

Pursue growth – Maximize sales opportunities of ALK immunotherapy tablets within Luxembourg by:

1. Implementation, monitoring and adjustment of the visit call plan

• Excellent execution of the product key messages within the sales call, based upon a high level of knowledge, structure and interaction – build bridges
• Excellent execution of the sales action planning KPI’s: coverage & frequency, # field days, # visits, contact rate, # appointments, % visits from appointment, # educational meetings

1. Development, execution, monitoring and adjustment of the Territory Action Plan (TAP), thereby contributing to the national business plan objectives

• Based upon frequent sales, activity and environmental analysis of own territory
• With concrete objectives, priorities, activities and deadlines (SMART)
• With inclusion of territory budget responsibility

1. Explore, build, develop and maintain relationships with physicians, prescribers, stakeholders and associations within the territory allergy field

• Through face-to-face visits and organizing educational group meetings
• With inclusion of the latest scientific and guidelines insights within the allergy field
• In collaboration with the Sales colleagues, Marketing and Medical Department

1. Successfully implement ALK support projects and programs within the assigned territory

• In collaboration with relevant internal stakeholders within Sales, Medical and Marketing – build bridges

1. Sales Compliance

• Responsible for being up to date with national pharma code of conduct regulations
• Secure that all sales activities are implemented in accordance with applicable national rules & regulations
• Report all activities in VEEVA CRM including the RMM material distributed
• Encode in VEEVA and monitor samples delivered on request to HCP.

Targeted customers and customer groups

• GPs and pharmacists
• Relevant scientific societies networks

• Explore stakeholders within current and new target

As an Account Manager you will have the opportunity to make a difference on an executional level within the assigned territory. Close collaboration with colleague’s office based or in the field and from regional to global level, makes the ambiance you work in very dynamic and clearly focused on teamwork to build bridges. Pro-activity and undertaking the initiatives to pursue growth are being stimulated.

Requirements

Formal education or academic degree

• University degree (Bachelor or Master) in a scientific or related field, and/or Business degree (M. Sc. level preferred) in a related field, and/or equivalent related experience
• Preferably sales representative experience within the healthcare field inLuxembourg
• Driving license B

Skills/Personality

• Strong communication and presentation skills:

o Aiding implementation of the national marketing and product strategy

o Driving local physicians, prescribers and stakeholders in favour of ALK immunotherapy

• Commercial and result driven: realising, monitoring and adjusting own activities in order to pursue growth
• Being a trustworthy and reliable partner for internal and external stakeholders
• Taking responsibility and ownership of business within the territory
• Entrepreneurship and leadership
• External healthcare awareness and translate them to local customer needs in order to drive sales
• Networking capabilities: building bridges with internal and external stakeholders
• Discipline and motivation to comply with rules and regulations
• Business acumen and a "think patients first" mentality
• Ability to stay focused when working with multiple customers and accounts simultaneously
• IT experience including user-experience with the Microsoft Office programmes is a prerequisite
• Language: French and English, German is a must
• CRM: experience with Veeva is a must
• Good collaboration skills enabling establishment of team spirit and results
• Full time contract

Other

The terms of employment are according to the tasks and responsibilities accompanied with such a position.