CUSTOMER SERVICE MANAGER

Manage and oversee daily customer service operations to ensure high standards of service delivery. Develop and implement customer service policies and procedures in line with company objectives. Supervise and train staff to improve customer service skills and professional performance. Handle customer enquiries, feedback, and complaints in a timely and professional manner. Monitor customer satisfaction and implement strategies to improve the overall customer experience. Coordinate with operational staff to ensure efficient service delivery and smooth daily operations. Establish and maintain positive relationships with customers to encourage repeat business. Monitor customer service performance and prepare regular reports for management.

Identify opportunities to improve service quality, operational efficiency, and customer retention.

Support management in developing customer engagement strategies and achieving business objectives.