- Oversee the daily operations of the beauty centre to ensure smooth and efficient business activities.
- Manage staff recruitment, training, scheduling, and performance evaluation.
- Develop and implement operational policies and procedures in accordance with company objectives.
- Ensure high standards of customer service and maintain customer satisfaction.
- Monitor service quality and ensure compliance with hygiene, health, and safety standards.
- Manage customer feedback, complaints, and service-related issues professionally.
- Monitor business performance, operating expenses, and revenue to achieve business targets.
- Coordinate with suppliers and manage inventory of beauty products, equipment, and supplies.
- Develop promotional activities and customer retention strategies to support business growth.
- Prepare operational reports and recommend improvements to enhance business efficiency and profitability.
