Clinical Success Specialist

Role Overview: We are seeking a motivated Dentist (Junior or Experienced) to join ALIGNA as a Clinical Success Specialist. This role is central to supporting ALIGNA’s rapid growth and digital orthodontic transformation. Acting as the first point of contact for new customers, you will ensure smooth onboarding, effective training, and successful utilization of ALIGNA’s clear aligner solutions, while collaborating closely with internal and external stakeholders.

Key Responsibilities Educate orthodontists and general practitioners on ALIGNA systems, protocols, and workflows.

Provide clinical guidance during onboarding, including case design support tailored to each doctor’s treatment preferences.

Serve as the primary clinical contact for new customers, facilitating case revisions and supporting adoption of new clinical products.

Assist with the review of clinical records (presentations, images, radiographs, intra-oral scans) for education and marketing purposes.

Track and monitor ALIGNA cases, revisions, refinements, and clinical outcomes, providing feedback and best-practice recommendations.

Maintain proactive communication with internal teams (Territory Managers, Customer Service, Commercial Heads) and external partners (labs, imaging centres).

Develop training materials and tools to help ALIGNA designers understand customer preferences and workflows.

Qualifications: Degree in Dentistry, Dental Surgery, or Dental Medicine is A must

Minimum 2 years of clinical experience, ideally with clear aligner treatment.

Strong customer service and commercial mindset; experience in cross-functional and start-

up environments is a plus.

Excellent communication skills in English and Arabic, with the ability to influence across

teams.

Proficiency in Microsoft Office, especially Outlook.

Willingness to co-travel up to 30% (one day /Week in the Market).

Core Competencies: Clinical expertise and credibility.

Strong problem-solving and analytical skills.

Effective presentation and training delivery.

Results-oriented with focus on KPIs and customer success.

Collaborative team player with adaptability in dynamic environments.