Receptionist

Job purpose

Act as the initial point of contact for visitors and clients, ensuring a seamless and professional communication process. This involves warmly greeting and welcoming visitors at the front desk, providing them with appropriate directions, and promptly announcing their arrival to the relevant party.

Key accountability areas

Visitor management

Greet visitors.

Notify relevant employees when visitors arrive.

Answer visitors’ questions, calls, and emails, and provide them with the relevant information.

Follow security procedures, such as monitoring the logbook and issuing visitor badges.

Telecommunications management

Manage telecommunications systems.

Handle queries and complaints via phone, email, and general correspondence.

Transfer calls as necessary.

Take and ensure messages are passed to the appropriate staff member in time.

Office administration

Receive, sort, distribute, and dispatch daily shipments.

Organize the reception area while complying with office procedures, rules, and regulations.

Keep a record of office supply inventory and expenses.

Sign for deliveries and ensure all mail and packages are distributed accordingly.

Assist with ad hoc administrative tasks.

Role accountability

HR proficiency:

Collaborate with teams to get the work effectively achieved.

Ensure effective communication with peers and managers, and show openness to directions and feedback.

Delivery:

Execute the planned activities to meet the operational and development targets as per delivery schedules.

Use resources effectively to achieve objectives within efficient cost and time.

Problem-solving:

Solve any related issues that arise and escalate any complex operational problems.

Quality:

Follow quality requirements and specifications for products, processes, or related activities.

Business process & compliance:

Execute and comply with related tasks as per defined policies, procedures, and work instructions.

Safety:

Adhere to all safety procedures and regulations.

Academic qualification

Diploma in Business Administration

Work experience

Fresher - 0-2 years

Technical / functional competencies

Communication

Well organized

Detail oriented

Time management