Operations Services Support Specialist

Group overview

Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design and development centers, and a host of facilities in the Middle East and other countries.

Alfanar is involved in:

• Electrical, electromechanical, and civil engineering construction
• Manufacturing and marketing electrical construction products
• Allied engineering services

Our main divisions:

• Alfanar Electric
• Alfanar Construction
• Alfanar Building Systems

Job purpose

Responsible for supporting overseas candidates, coordinating visa processing with agencies, and ensuring compliance with legal requirements. This role involves verifying documents, providing guidance to candidates, maintaining accurate records, resolving issues, assisting with overseas visit visas and reimbursements, and collaborating with recruitment and HR teams to ensure smooth operations.

Key accountability areas

Visa processing and candidate onboarding

• Assist overseas candidates and coordinate with agencies for visa processing.
• Verify required documents and share them with the relevant agency.
• Guide candidates on visa procedures and follow up on document preparation.

Compliance and documentation

• Ensure all visa processes comply with legal and regulatory requirements.
• Stay updated on changes from the Saudi Embassy.
• Maintain accurate records of visa details, candidate information, and processing status.

Communication and coordination

• Communicate with agencies to track visa progress and resolve issues.
• Coordinate with the travel team for candidate flight arrangements.
• Develop and maintain strong relationships with candidates and agencies.

Operational support

• Assist with commercial visit visas and candidate reimbursements.
• Collect data from agencies on processing service-level agreements and candidate expenses.
• Collaborate with recruitment and HR teams to ensure smooth operations.

Role accountability

HR proficiency

• Obtain updated soft and technical skills related to the job.
• Develop a vision and plan for career progression and how to achieve it.

Delivery

• Perform planned activities to meet operational and development targets according to delivery schedules.
• Use resources effectively to achieve objectives within efficient cost and time parameters.
• Provide periodic reports detailing deviations and the execution of planned tasks.

Problem-solving

• Solve related problems and escalate complex operational issues.

Quality

• Ensure quality requirements are met by developing effective quality control processes, including specifications for products, processes, or related activities.

Business process improvements

• Coordinate well-defined written systems, policies, and procedures, and seek automation opportunities wherever possible.

Compliance

• Comply with related policies, procedures, and work instructions.

Health, safety, and environment

• Ensure compliance with relevant safety, quality, and environmental management procedures and controls within the defined area of work to guarantee safety, legislative compliance, and the delivery of high-quality products and services.

Academic qualification

Bachelor's degree in business administration or a relevant field.

Work experience

2 to 4 years

Technical and functional competencies

• Ad hoc reporting
• Data collection
• Employee records maintenance
• Spreadsheet preparation
• Time recording