Key Account Manager
Group overview
Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design and development centers, and a host of facilities in the Middle East and other countries.
alfanar building systems
alfanar Construction is classified as a Grade I contractor by the Contractors Classification Committee of the Government of Saudi Arabia.
alfanar Building Systems manufactures and markets a variety of building construction products and systems.
The core manufacturing activities of the industries operating under alfanar Building Systems are:
Ceramic wall and floor tiles
Façade cladding, glazing systems and architectural aluminum products
Precast concrete products and architectural elements
Office and home furniture and interior décor products
Job purpose
Manage key customers, build and maintain good relationships with the most important customers, and ensure their needs and requirements are met in a timely manner and quality standards as per company policies and procedures to achieve the plan and targets in Project Sales Department.
Key accountability areas
Client engagement and relationship building:
Provide answers and solutions to all needed requirements and queries of key customers to maintain good business relationships and customer satisfaction.
Actively reach out to potential clients and promote the company’s new products.
Provide product suggestions and alternatives to customers if they are in doubt during product selection.
Data management and reporting:
Upload relevant data on C4C (Customer Relationship Management system).
Submit samples and any necessary documents to clients and follow up for approval.
Management reporting:
Suggest new ideas and strategies to increase sales.
Stay updated on competitors’ moves in the market and inform the Project Sales department (new products, product prices, and promotions).
Provide progress reports on a weekly and monthly basis.
Sales support and coordination:
Prepare and submit quotations to clients, then diligently follow up until approved.
Attend team meetings to stay informed and aligned.
Monitor and follow up on collections with clients and coordinate accounts for bank posting.
Role accountability
HR proficiency:
Ability to recruit, recognize, and cultivate high performers and expose them to create a robust second line of management.
Ability to recognize low performers and guide them to improve or release them.
Ability to treat subordinates equally without any discrimination.
Assessment criteria of subordinates is performance that leads to planned results.
Ensure availability of delegation of authority matrix to have sufficient delegations as per company policy.
Responsibility:
Take full responsibility for operations as per the job description and required deliverables, considering general company guidelines.
Able to anticipate problems and take necessary proactive steps to prevent them.
Ability to take necessary and proper timely decisions.
Delivery:
Deliver required results in a timely manner with required quality and cost.
Making a tangible difference:
Make a tangible difference to the area of operation and exceed business expectations.
Business planning and performance:
Able to transform corporate goals into business plans.
Able to plan, follow up, and execute those plans, whether annual or development plans.
Monitor plan performance and initiate actions to strengthen results and take corrective action accordingly.
Provide periodic work progress reports.
Responsible for monitoring and controlling budgets and expenses to achieve optimum cost efficiency.
Organizational development:
Develop organizational structure according to current requirements considering future and development plans.
Ensure availability of job descriptions for all job roles and deployment.
Business process improvements:
Develop and coordinate well-defined written systems, policies, and procedures, and seek automation opportunities as much as possible.
Be conversant and able to navigate through IT solutions especially those relevant to the job and business.
Promote automated systems and use them fully to spread their culture.
Quality:
Quality is considered alfanar’s prime competitive advantage; managers are expected to act accordingly.
Adaptation:
Adapt to new and alternative techniques, technologies, management structures, and business models.
Health, safety and environment:
Ensure a safe, secure, and legal work environment as per standard regulations.
Academic qualification
Bachelor degree in Electrical Engineering or Mechanical Engineering
Work experience
4 to 6 years
Technical / functional competencies
Customer advocacy
Customer communication
Customer data management
Account management