Control Room Supervisor
Group overview
Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design and development centers, and a host of facilities in the Middle East and other countries.
alfanar Building Systems
alfanar Construction is classified as a Grade I contractor by the Contractors Classification Committee of the Government of Saudi Arabia.
alfanar Building Systems manufactures and markets a variety of building construction products and systems.
The core manufacturing activities of the industries operating under alfanar Building Systems are:
Ceramic wall and floor tiles
Façade cladding, glazing systems and architectural aluminum products
Precast concrete products and architectural elements
Office and home furniture and interior décor products
Job purpose
To manage and oversee the operations of the security control room, ensuring effective monitoring, incident response, and coordination of security personnel to maintain safety and protect assets.
Key accountability areas
Control room operations
Supervise day-to-day operations of the security control room to ensure effective and uninterrupted functioning.
Supervise and ensure that all security systems, including CCTV, alarms, and access control, are fully operational and properly maintained.
Monitoring and surveillance
Supervise continuous real-time monitoring of all secured premises and sensitive areas.
Ensure prompt and appropriate response to security alerts, incidents, or potential breaches.
Incident management
Supervise and coordinate security response teams during emergencies or critical situations.
Ensure accurate, detailed, and timely documentation of all security incidents and actions taken.
Team leadership
Assign duties and responsibilities to control room operators based on operational requirements.
Supervise team performance and provide guidance, coaching, and training on security procedures and protocols.
Communication and coordination
Act as the primary communication link between control room staff, security personnel, management, and external emergency services.
Ensure clear and effective information flow during both routine operations and emergency situations.
Compliance and governance
Ensure all control room activities adhere to company security policies, procedures, and applicable local regulations.
Identify and report any non-compliance or security risks to relevant stakeholders.
Reporting and documentation
Prepare and submit comprehensive daily, weekly, and monthly reports on control room operations, incidents, and performance.
Maintain well-organized records to support audits, investigations, and management reviews.
Role accountability
HR proficiency
Ability to recruit, recognize, and cultivate high performers and expose them in order to create a robust second line of management.
Ability to recognize low performers and guide them to improve or release them.
Ability to treat subordinates equally without any discrimination.
Assessment criteria of subordinates is performance that leads to planned results.
Ensure availability of delegation of authority matrix to have sufficient delegations as per company policy.
Responsibility
Must take full responsibility for his operation as per the job description and the required deliverables from this position, taking into consideration the general company guidelines.
Able to anticipate problems and make the necessary proactive steps to prevent them.
Ability to take necessary and proper timely decisions.
Delivery
Deliver the required results in a timely manner with required quality and cost.
Making a tangible difference
Must make a tangible difference to his area of operation and exceed business expectations.
Business planning and performance
Able to transform the corporate goals into business plans.
Able to plan, follow-up, and execute those plans, whether they are annual or development plans.
Monitor the plan performance and initiate action to strengthen results and take corrective action accordingly.
Provide periodic work progress reports.
Responsible for monitoring and controlling budgets and expenses to achieve optimum cost efficiency.
Organizational development
Develop the organizational structure according to the current requirements taking into consideration future and development plans.
Ensure availability of job descriptions for all job roles and deployment.
Business process improvements
Develop, coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.
Should be conversant and able to navigate through IT solutions especially those relevant to his job and business.
Promote the automated systems and use them fully, to spread its culture.
Quality
Quality is considered as alfanar’s prime competitive advantage; as such, managers are expected to act accordingly.
Adaptation
Adapt to new and alternative techniques, technologies, management structures, and business models.
Health, safety and environment
Ensure a safe, secure, and legal work environment as per the standard regulations.
Academic qualification
Bachelor degree in safety engineering or any relevant field
Work experience
4 to 6 years
Technical / functional competencies
Physically fit
Asset securitization
Building security
Security administration
Security analysis
Security architecture
Security
Security best practices
Security design
Security management
Security regulations
Security policy management
Security training
Systems security
Warehouse security