IT Specialist

Your tasks

• Provide first-line IT support to employees across offices and factory operations.
• Ensure timely resolution of technical issues.
• Maintain the reliable operation of IT systems, devices, and business applications.
• Provide technical support for hardware, software, printers, and user accounts.
• Diagnose and resolve IT incidents through onsite and remote support.
• Install, configure, and maintain computers, laptops, printers, and related equipment.
• Support Windows operating systems, Microsoft Office, email, and business applications.
• Troubleshoot network connectivity, Wi-Fi, and basic LAN issues.
• Manage help desk tickets, document solutions, and follow up on unresolved incidents.
• Support user onboarding and offboarding, including device setup and access permissions.
• Coordinate with network, infrastructure, and application teams to resolve complex issues.
• Maintain IT asset records and ensure compliance with IT policies and security procedures.
• Provide technical support to factory users and operational departments.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 2–4 years of experience in IT support or help desk operations.
• Good knowledge of Windows, Microsoft Office, hardware troubleshooting, and basic networking.
• Familiarity with Active Directory, user access management, and ticketing systems.
• Strong troubleshooting, communication, and customer-service skills.• Ability to support users in a fast-paced, multi-site manufacturing environment.
• Relevant IT certifications such as CompTIA A+ or Microsoft certifications are preferred.
• Good command of English.