Vice President – Infrastructure Managed Services
JOB PURPOSE
Own the operation of the Group's physical and network technology foundation: the data centers, networks, firewalls and connectivity on which every platform, application and workplace service runs, across Aldar and its subsidiaries, executed primarily through outsourced IT Managed Services with on-site presence across Group locations.
Deliver infrastructure as a reliable, secure and cost-disciplined service across the Group: directing outsourced managed services and infrastructure contracts to measurable outcomes, and ensuring the estate operates and evolves without becoming the constraint on the Group's growth.
The role is for a UAE National.
ROLES AND RESPONSIBILITIES
Infrastructure Operations:
- Own the operation of networks, firewalls, data centers and connectivity across the Group and subsidiaries.
- Ensure high availability, performance and capacity of the infrastructure estate with clear operational accountability.
- Run infrastructure change and maintenance with discipline, protecting dependent services.
Managed Services & Contracts:
- Direct outsourced IT Managed Services for infrastructure, with clear scope, service levels and performance management.
- Manage infrastructure services contracts and vendor relationships, ensuring commercial discipline and resilience.
- Ensure on-site operational presence and cross-entity delivery where the business requires it.
Resilience & Security Execution:
- Implement infrastructure resilience: redundancy, failover and disaster recovery execution at infrastructure level.
- Execute security controls on network and infrastructure in partnership with Information Security: secure configuration, segmentation, patching.
- Support cyber incident response with infrastructure containment and recovery actions.
Modernization & Cost Discipline:
- Proactively manage infrastructure lifecycle, technical debt and obsolescence.
- Drive modernization toward automation, software-defined infrastructure and cloud alignment with the Cloud & DevOps team.
- Own infrastructure cost transparency and optimization.
Standards & Coordination:
- Enforce Group infrastructure standards across subsidiaries, reducing local variants.
- Coordinate with Cloud & DevOps, Data Platforms and Information Security on the boundaries between cloud, platform and physical infrastructure.
Leadership & Talent Development:
- Build and lead the infrastructure team, including architecture and network capabilities, and direct outsourced partners.
- Develop infrastructure engineering depth and support Emiratization objectives.
What This Role Is Not:
- Not a cloud platform engineering role; cloud platforms are owned by the Cloud & DevOps team.
- Not a hands-on-only technical role; the mandate is directing services and contracts to outcomes.
This role keeps the foundation of the Group's technology estate running: secure, resilient and cost-disciplined.
RELATED YEAR OF EXPERIENCE
Minimum of 10+ years in infrastructure operations leadership within large, complex organizations.
YOE IN MANAGERIAL POSITION
Minimum of 2+ years of managerial experience in a related field.
FIELD OF EXPERIENCE
- Networks, data centers and infrastructure services at group or multi-entity scale
- Directing outsourced infrastructure managed services and contracts
- Infrastructure security, resilience and disaster recovery execution
TECHNICAL AND INTERPERSONAL SKILLS
- Calm, methodical operator; infrastructure failures are high-visibility, and recovery discipline matters
- Strong vendor and contract manager; converts managed services into reliable outcomes
- Security-conscious by default; treats secure configuration as part of operations, not an add-on
- Modernizer; balances operational stability with automation and lifecycle renewal
QUALIFICATION
- Bachelor's degree in a relevant field is required
- Master's degree is preferable