office coordinator
At Alblaster Pressure Washing & Soft Washing Ltd, we?re proud to serve the Greater Vancouver area as experts in exterior cleaning. Backed by over a decade of experience, we combine proven techniques with the latest industry innovations to deliver exceptional results every time. But it?s not just about perfection. We?re a team-oriented, supportive, and collaborative crew that knows how to have fun while getting the job done. If you?re looking for a workplace where your skills are valued and teamwork comes first, Alblaster is the place to be.
*Position Summary *
The Office Coordinator provides primary front-of-house support, managing incoming calls, emails, and client inquiries while ensuring accurate routing and timely responses. This role serves as a key point of contact for clients and requires strong verbal communication skills for professional phone interactions.
The Office Coordinator organizes schedules, appointments, and manages lead intake, maintaining accurate records in company systems (including Salesforce). The role also supports administrative, invoicing, and internal communication tasks to ensure smooth office operations, requiring strong organizational skills, attention to detail, and a professional, client-focused approach to communication.
*Key Responsibilities*
Communication
- Answer and manage incoming phone calls
- Monitor and respond to shared inboxes
- Ensure all inquiries are responded to promptly and accurately
- Communicate messages between office and field staff
- Support dispatch coordination
Lead Intake & Routing
- Capture new inquiries (phone, email, web forms)
- Determine if the lead is a new or repeat client
- Route leads to the appropriate internal contact
- Enter and update lead information in CRM (Salesforce)
Scheduling & Coordination
- Schedule site visits, estimates, and service appointments
- Coordinate calendars for estimators and field staff
- Confirm appointments with clients
Administrative Support
- Prepare and send basic documents
- Upload and organize files
- Assist with data entry and record keeping
- Maintain organized digital filing systems
Invoicing & Basic Accounting Support
- Assist with invoice preparation, submission, and follow-ups, coordinating with clients and the accounting team as needed.
Customer Experience
- Maintain a professional and helpful tone in all interactions
- Handle basic client questions and resolve simple issues
- Support client follow-ups, review requests, and client experience initiatives as needed
General Support
Assist with occasional local errands and other office-related tasks as needed
*Professional Growth Opportunities*
This role offers the opportunity for growth and increased responsibility over time, including involvement in social media support, payroll administration support, client engagement initiatives, and other operational projects.
*Required Qualifications*
- Minimum of 1 year of office or administrative experience.
- Experience with CRM systems (Salesforce or similar) is an asset.
- Proficient in Microsoft Office applications (Word, Outlook, Excel).
- Ability to communicate clearly and professionally with clients and team members by phone and email.
- Highly organized with excellent attention to detail.
- Flexible, adaptable, and able to work effectively under pressure.
- Enthusiastic, proactive, and committed to delivering a positive client and team experience.
- Valid driver?s licence and ability to travel locally for occasional work-related errands.
Alblaster offers a wage range of $28 to $32 per hour, depending on experience. We also offer a comprehensive benefits package including health and dental coverage, group life insurance, a Group RRSP with employer matching of up to 5%, an employee assistance program, and paid time off.
Applicants are invited to apply by submitting a cover letter and resume. *In your cover letter, please highlight why you are well suited to this role.* We thank all candidates for