IT Specialist

in full-time with 38.5 hours per week

Your tasks: Providing support on the Client-Windows platform for desktop/end-user technologies, collaboration tools, mobile technologies, and printers, including all laptops/mobile devices, video conferencing, network/remote access; this position works with the Service-Desk to resolve end-user disruptions and other support functions.

• Diagnosis and troubleshooting of problems with desktop systems, printers, and operating systems
• Advising and instructing users on questions and problems with hardware and software
• Collaboration with other IT services teams for data centers and network infrastructure
• Installation, maintenance, and upgrading of devices and associated infrastructure
• Performing diagnostic tests to narrow down system problems
• Operating systems Windows 7, Windows 10 and Windows 11, Mac OS-X
• Identifies, researches, and resolves technical problems, including the creation of an RCA
• Responds to phone calls, emails, service tickets, and sent requests for technical support
• Documents, tracks, and monitors the problem to ensure a solution within a specific SLA window

What you bring:

• A+ certification or equivalent experience
• At least 2 years of experience in providing technical support in a fast-paced and constantly changing environment up to the management level.
• Excellent customer service and communication skills, including VIP support
• Experience supporting large Windows-based environments at the desktop level with a focus on Win 7 OS / Office 2010 as well as Win 8/10 and O365 or MS365 software
• Supporting end-users for video conferencing
• Supporting mobile devices

Basic requirements:

• Excellent written and verbal communication and customer service skills
• Commercial experience as an IT support technician, at least one year of experience in technical support in a mixed Windows environment (Mac clients an advantage)
• Independent and able to actively collaborate with others in a cross-functional team
• Proven attention to detail and high quality standards
• High organizational/administrative/technical skills
• Basic English skills in speaking and writing
• Skillful documentation of written steps and troubleshooting instructions
• Professional manners

Advantageous:

• Experience with remote maintenance technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC
• 2 years of experience with mobile applications/products, including: iPhone, iPad and Android platforms, expertise in iPad/iPhone

What you can look forward to

• the chance to help shape the future of ALBI
• the possibility to work partially from a home office
• flexible working hours, interesting further training opportunities, as well as a unique corporate culture characterized by collegiality and team spirit.
• We offer an attractive and performance-related salary that is significantly above the collective agreement, depending on your qualifications and experience (KV minimum based on full-time employment is € 30,912.-- gross per year). Bonus system for successful projects.

Work location: Graz Start of work: immediately!

Are you interested in working in a dynamic and motivated team? Then we look forward to your meaningful online application (CV, cover letter, and relevant certificates)!

ALBI GmbH Ignaz-Harrer-Strasse 29 5020 Salzburg-Austria Mail:jobs@albi.at Tel: 0662/424464

Diversity as well as fairness and equal opportunity are particularly important to us at ALBI. Therefore, people of every gender, age, sexual orientation, and religion, or with a migration background, are very welcome here.