Rental Agent

Your tasks

To transact car rental services with prospective customers delivering high standards of customer service in line with customer’s profile and contribute in achieving the targets.

• Receive enquiries from walk-in customers/telephone, take bookings, and provide information on the availability and rental charges.
• Ensure operational guidelines are met while servicing the customers.
• Check the customers’ credentials and drivers’ license, draw up a rental agreement, and arrange to deliver the car to the customers in prime condition.
• Ensure the cars returned are checked by the drivers for damages, mileage, etc., process the payment for the customer and obtain the relevant approvals and documentation from them.
• Check for overdue agreements on a daily basis.
• Timely collection of payments due from clients on a monthly basis.
• Physically check the vehicles for hygiene and quality before delivery to the client.
• Control overtime for all location drivers.
• Timely update of police system.
• Liaise with the customers in case of disputed payments of traffic fines, etc., to ensure timely recovery.
• Maintain housekeeping standards at the counter to portray a professional image.
• Ensure documents like rental agreements, daily sales reports, etc., are forwarded to the main office on a daily basis.

Requirements

Education/certification and continued education

• High school

Years of experience

• 1 to 3 years of experience in rental sales in GCC market