Operations Supervisor

Your tasks

Functional roles and responsibilities • To coordinate with and support the rental agents to meet the customer needs and ensure smooth operations of the branches and counters of NCR.

• Oversee the operations of branches. Ensure adequate resources with respect to manpower, vehicles, infrastructure, etc. are planned and provided to meet the business needs.

• Control the fleet movement activity and allocate the vehicles to the branches based on the requirement.

• Check the rental agreements received from the branches, ensure all the relevant documentation is completed and forwarded to the a/cs department.

• Monitor the service requirements of the vehicle and liaise with the maintenance department for service and maintenance.

• Coordinate with the rental agents to ensure all prior reservations are carried out.

• Monitor monthly rentals and arrange for payments from the a/cs department.

• Resolve customer grievances and manage their expectations within the company’s parameters.

• Prepare daily, weekly, and monthly reports on sales activity, vehicle utilization, maintenance status of the fleet, with recommendations to meet the business requirements.

People management roles and responsibilities • Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles.

Requirements

• Degree in any discipline.

• 5 to 7 years experience in a car rental environment.