Technical Support Engineer

Provide support for security and admin system

Provide IT technical support for security applications including VPN & Antivirus.

Apply the application of all IT policies and regulations.

Manage daily operations of the IT department tickets and support.

Assist with the installation of new hardware and software and help train employees on it.

Responsible for troubleshooting any problems in the most efficient way possible.

Run regular maintenance checks and keep up-to-date with information security issues.

Provides support for WAN and LAN network connectivity or related network issues for the user community.

Analyzes network activity and network problems to discover and prevent systematic errors.

Provides support for fingerprint machines and attendance systems.

Perform installation, configuration, and troubleshooting of Hardware, Software, and LAN infrastructure.

Backup and restore users’ files and device configuration.

Troubleshoot the network services (printing, email service Internet access, file sharing).

Bachelor of Computer Science or equivalent.

Basic network troubleshooting is a must.

Microsoft Office skills (Outlook, Word, Excel…) is a must.

2-4 years of experience.

CCNA & MCSA are preferable.